Retail Coach

Role Purpose / Mission :

To provide in field training and coaching supporting formal training and conduct special events according to the promotional calendar.

Main Accountabilities :

Training and Development

As directed by the Retail manager conduct in field training of product knowledge, Art of Service and Art of Perfection

Conducts Art of Beauty training for BA’s within territory in Spa and Retail stores Ensure strong, consistent onboarding of new BA’s using Education tools provided Identify and report to Retail Manager skills gaps of consultants and develop with coaching plan to improve performance and KPI’s Motivate, lead and encourage department store BA’s and TR BA’s to achieve sales targets Conduct CRM training with new BA’s and ensure guidelines are adhered to within existing team Conduct New Product Training for BAs unable to attend training.

Sales / Promotions

Coach, lead and inspire Counter Mangers, Beauty Advisors and Salon staff where necessary for your assigned territory to successfully reach their individual targets and to reinforce team dynamics to achieve counter targets. Offer new ideas for events to generate retail; provide insight on event performance. Plan, cooridnate and implement promotions accoridng to guideliens i.e facial weeks, workshops, special events, new proudct lanuches. Personally conduct facials and key events including presenting at workshops and cocktail events. Act as an ambassador in store to develop relationships with all accounts in your territory including Store Managers, Deputy Store Managers, Visual Merchandising Managers, Sales Managers, BA’s and all Salon / Spa Managers and staff. Under management guidance seek out and connect with luxury brand contracts to establish and grow potential partnerships. Assist in handling client complaints and coaches team on effectively resolving a variety of client service situations.

Requirement :

3-5 years of experiences in Field Coaching and Training in luxury skincare / cosmetics fields.

Strong communication and coaching skills.

Presentable, attention to details, self-motivated, and independent with excellent interpersonal skills in working with all front-line staff.

Open to feedback and seek for solutions to improve.

Self-organized with preparation of training materials / coaching tools, and well managed with personal schedule.

Administrative skill such as words, excel and power point.