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Rto Academic Support Officer

Lead CollegePerth, Australia

5 days ago

Job description

Lead College is a CRICOS registered provider and is seeking an experienced Academic Support Officer who will be responsible from student commencement through to completion. This is a continuing full time (Monday to Friday) role.

As the Academic Support Officer, you're will be to deliver proficient and operative academic services in the College. You will operate within a team framework and provide high level client-focused academic support to the College's training programs. The role has a strong customer service orientation and you will work closely with other academic and professional staff.

Your Responsibilities
Liaise with Students and Trainers, Industry support to process academic records and administer the processes associated with the entire student lifecycle
Monitor attendance and capture student's activities accurately throughout the course; all communications, assessments results are recorded according to established processes.
Conduct Intervention Meetings & create / monitor intervention plans
Maintain Student Management System (aXcelerate) (a must)
AVETMISS reporting and other reporting requirements (desirable)
Arrange and conduct student intervention meetings
Conduct study file audits, perform the exit and archiving procedures
Provide advice and assistance to students and staff in relation to academic and student administration policies
Maintain effective working relationships with all relevant stakeholders; use effective and appropriate communication in dealing with internal and external contacts
Provide management reports
General administration support, e.g. filing, copying, collating, binding etc.
About You

You must have :

At least minimum 2 years' experience in the RTO industry with CRICOS programs (a must)

Strong knowledge of aXcelerate or other Student Management Systems (a must)

Strong knowledge of PRISMS

Good knowledge of AVETMISS reporting & other regulatory reporting requirements (desirable)

Strong attention to details and ability to provide accurate data (a must)

Strong MS Office skills (Excel and Word)

Demonstrated experience in the provision of quality academic administrative services

Proven ability to work cooperatively within a team setting

Be able to self-manage workload with independence and mínimal instruction

Be able to work to deadlines where appropriate

Passionate about mindfulness and mediation

Excellent organisational and time management skills, with proven ability to organise and prioritise work

Strong skills in communication, problem solving, analytical, literacy, numeracy and written communication

High level interpersonal skills, strong work ethic and have a positive attitude

Ability to multi-task, be hands-on to achieve outcomes.

Outstanding verbal and written communication skills

Maturity to handle a range of situations.

Ability to work under pressure to tight deadline

Pay : From $65,000.00 per year

Schedule :

8 hour shift

Ability to commute / relocate :

Perth, WA : Reliably commute or planning to relocate before starting work (required)

Work Authorisation :

Australia (preferred)

Work Location : In person

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Support Officer • Perth, Australia