Our client provides an invoicing platform to the real estate sector, facilitating payment solutions for their clients. This includes a pay-later option in the form of short-term personal loans for marketing and home improvements for sellers, as well as early settlement cash releases.
We are seeking a customer service specialist to join our clients Lending Support & Arrears Team. The successful applicant will have experience providing a high level of service to customers and will easily align with their clients Customer Care mantra.
You will engage with customers throughout their loan period, playing a crucial role in our clients Arrears Team. As part of this team, you will be responsible for contacting borrowers nearing the end of their loan period, or in cases of overdue loans, to facilitate payment arrangements and ensure timely repayment.
You will be a good listener and a solution-focused communicator who can deliver the ideal balance of empathy and clarity when dealing with overdue accounts. In our client's supportive environment, you will receive coaching, training, and assistance from the Team Leader and collaborate with team members to ensure you have the necessary support to complete your and the team's day-to-day tasks.
Pay : $65,000.00 - $70,000.00 per year
Schedule :
Work Authorisation :
Work Location : In person
Application Deadline : 30 / 09 / 2024
Customer Service Advisor • Perth, Australia