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Customer Service Officer

Customer Service Officer

Wyndham City CouncilMelbourne, Australia
7 days ago
Job description

Part time role - 25 hours per week

  • Fixed term until March 2025
  • Band 4 salary of $75,802.48 pro rata plus super
  • We are Wyndham
  • one of Australia's fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

  • A bit about the role

    • This role will see you support the Community First Team functions relating to contact centre operations. Phone calls from residents will make up your day, with the prospect of face-to face interactions once fully trained. You'll be part of a great culture in a team of 30 plus agents, servicing the community of Wyndham. To set you up for success, you will be initially working in the office for training and support, with a hybrid workweek in the future.

  • What you will do
  • You'll personally handle or redirect enquiries for over 100+ council services, in an efficient, courteous and professional manner
  • Provide excellent customer support to the community and staff across all customer channels; phone being the initial starting point
  • Meet service levels and standards, a focus on customer satisfaction and industry best practice within Council's policies
  • Utilise Councils reporting system to record the nature and type of customer enquiries to ensure a successful outcome for the customer
  • Things about you
  • You love the buzz of a call centre and helping people
  • You enjoy building relationships with the community
  • You love using a computer and different database programs
  • Customers are at the centre of what you do
  • You have a continuous improvement mindset with a positive, proactive, and flexible attitude
  • Be part of something more

    • Take a look at our job opportunities and you may be surprised at what you discover : a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

    Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

    So, are you ready to shape new possibilities?

  • What's next?

    • For a confidential discussion, please contact

  • Frank Belardo, Team Leader Customer Service
  • 1300 023 411.

    • Applications will be accepted until

  • 11 : 59PM on Tuesday 1 October 2024.
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