Business Manager Aged Care Assessment Services

Business Manager Aged Care Assessment Services Waterloo NSW 2017, Australia Req #957

Tuesday, 13 May 2025

Location – Office located in Waterloo (Hybrid role and some travel required) Key leadership role Not for profit employer, so pay less tax! 7 additional leave days per annum After successfully tendering to provide Aged Care Assessment Services (ACAS) under the new Single Assessment Service (SAS) in late 2024, Catholic Healthcare has established a large team of Leaders and Assessors to provide Aged Care Assessment Services across NSW and the ACT.

This is a dynamic and fast-moving space, and we are looking for an experienced Business / Operations Manager to lead our ACAS team and drive an effective, efficient, and scalable business operation focused on delivering high-quality services and achieving holistic client outcomes.

Aged Care Assessment Services (ACAS) operates independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.

Day to day this role looks like : Delivery of the Aged Care Assessment Service program, to agreed scope, objectives, and associated KPIs (time, cost, quality, satisfaction, and compliance) to maximise performance and deliverables. Establishing and maintaining effective and sustainable relationships with all key stakeholders to optimise delivery. Providing effective team leadership to inspire, motivate, and optimise the potential of the team. Actively managing contracts and agreements in conjunction with procurement guidelines and policies. Analyzing and determining program processes and workflows to provide optimum service to clients and residents as well as enhance employee experience. Monitoring and reporting on performance metrics, identifying areas for improvement, and implementing corrective actions. Ensuring that the ACAS services comply with CHL's obligations under the relevant ACAS contract, including management of conflicts of interest. Seeking opportunities for operational and cost efficiencies. Providing recommendations, solutions, and / or continuous improvement plans to address identified gaps. To be successful in this role you'll need : Tertiary qualifications in clinical and / or health-related specialist areas (RN, OT, PT, Social Work). Demonstrated experience in the delivery of large-scale business projects. Strong project and change management skills. Demonstrated ability to lead and influence cross-functional teams and deliver results. Experience with the My Aged Care Portal and RAS or ANACC experience (highly regarded). Strong analytical and problem-solving skills. Proactive and pragmatic approach with exceptional written and verbal communication skills. What we can offer you : Competitive annual salary Not-for-profit tax benefits so you pay less tax Fitness Passport discounted gym benefits Paid Parental leave Long Service leave after 5 years A values-based organisation that welcomes applicants from all faiths and backgrounds We know you have many choices of employer — choose Catholic Healthcare where you can make a positive impact and be well rewarded.

Apply online now! Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work, and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity, or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly, so if we do need your assistance, we'll be in touch.

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