Underwriting Manager

Our Head Office currently has an exciting new full-time position for an experienced Underwriting Manager to join our Departmental Management team.

Do you have a love for credit underwriting? Would you like to make a difference? Do you have passion for building and upskilling your team? Join our tight knit and friendly team to do all these things and more!

• Key Responsibilities
• Coordinate activities of staff members to ensure a smooth and efficient department that maximises every opportunity for a contract.
• Create, implement & maintain strategies to improve and innovate Assessment Department procedures.
• Recruit, hire, train, develop and evaluate staff members within the Assessments Department to ensure there are sufficient resources and optimum efficiency.
• Monitor staff performance and customer interactions to maintain efficiency and quality of assessments & customer interactions.
• Use internal reporting and analyse data pertaining to the department.
• Provide monthly reporting on departmental goals and activities.
• Develop goals that complement the overarching business goals of Direct Appliance Rentals and coordinate staff to continually meet and exceed goals with ongoing monitoring.
• Communicate with other departments and the Director of Operations to resolve problems.
• Liaising with the Director of Operations to design and implement standardised complaint assessment processes.
• Implement policies and procedures that retain smooth running of the department, with continuous policy and process improvements.
• Be a point of escalation and provide dispute resolution for customer grievances occurring in the Assessments workflow.
• As the ideal applicant you will possess
• Good working knowledge of the NCCP Act.
• Collaborative leadership style, excellent communicator and proven success in process and change improvement transformation.
• High attention to detail, excellent time management skills and a proactive approach to internal and external stakeholders.
• Ability to work accurately and independently in a fast paced highly regulated environment
• Why join our DAR team?
• An energetic, friendly, and supportive team environment
• Ongoing training provided
• Excellent working culture including great staff benefits
• The opportunity to advance your career whilst making a real difference in our community
• Salary negotiable based on previous experience and qualifications with 11.5% employer superannuation

Direct Appliance Rentals is 100% Australian owned company formed in 2008, based in the heart of Sale, Vic. We operate in the consumer leasing industry with an impressive national footprint (IBIS 2021 report ranks us as 4th largest in Australia).

If you are looking for an exciting change with excellent career options, please send in your cover letter and resume.

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