Enterprise Network and Voice Support Engineer

Were looking for a Enterprise Network and Voice Support Engineer to join our growing team. In this permanent Brisbane-based hybrid role youll be the first point of technical support - working across network voice and security incidents to help us deliver the exceptional customer experience were known for.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie

Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!

Our fantastic culture lives and breathes our values :

Dont be ordinary be awesome

Think BIG

No bullsh

Be good to people

Have fun

We are proud to be a B Corp Certified company which means were good to our people our customers and the planet by maintaining the highest standards for social and environmental performance transparency and accountability.

We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.

But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine .

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services

Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more

Celebrating you! With monthly rewards and recognition

Internal training and resources for you to continue to learn grow and achieve your career goals

Yearly allowance for amazing Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

Lets talk about you

If you think youve got what it takes to be awesome with us this is what you need to demonstrate :

Experience in data networking with a strong focus on routing and switching.

CCNA / CCNP certification or Juniper equivalent.

Experience with SIP-based PBX Systems and equipment (Cisco 3cx Asterisk Polycom Yealink) and be certified in SIP School or equivalent.

A passion and drive for continuous learning and self-improvement coupled with the ability to gain an understanding and competency in new technologies quickly.

A strong desire to provide service to the customer beyond their expectations.

Demonstrated ability to :

• Coach and mentor other technical team members
• Solve problems and think like a leader
• Excellent personal organisation and time management skills
• Outstanding written and verbal communication skills
• Work independently and as part of a team
• Learn quickly and adapt to changing situations

How will you support our Why

Dispatching prioritising classifying troubleshooting investigating and diagnosing incidents or faults affecting Enterprise Government and Wholesale customer or partner products or services and coordinate the resolution of these incidents within the applicable SLA framework.

Analysing planning deploying and testing requested adds moves or changes for Enterprise Government and Wholesale customer or partner services within the applicable SLA framework.

Providing regular relevant clear frequent and proactive updates on customer cases to ensure the customer is kept informed throughout the case resolution lifecycle.

Establishing and maintaining empathy with the customer and match the level of detail to the customer.

Managing all internal and external relationships in the customers or partners best interests maintaining up-to-date case notes and data management.

Engaging with the sales account management billing and other Aussie Broadband technical and operational teams and where required ensure the customer experience when dealing with Enterprise Government and Wholesale support is seamless and easy to do with business.

Escalating issues to the relevant team leader manager carrier or third-party vendor in a timely manner.

Coordinating and managing all aspects of the upstream carrier relationship for incidents affecting Enterprise Government and Wholesale services including the escalation of carrier faults once they have breached their defined SLAs.

Participating in an on-call rotation that focuses on restoring incidents affecting Aussie Broadband customer services outside our normal support hours.

Participating in rotational shift work to ensure that Enterprise Government and Wholesale customers have access to support from 6.30 AM-6.30 PM AEST.

Ready to join

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions get in touch today with our team at

Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!

Key Skills

Animal,Anti Money Laundering,Actuarial,Fabrication,Human Resources Administration,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1