Automotive Service Advisor
Rydalmere, NSW, Full Time, Automotive
Please Quote Reference Number 12546
- Monday to Friday hours
- Big Dealership, Big Opportunities!
- Attractive remuneration including commission + vehicle
Join Our High-Energy Service Team at a Leading Multi-Franchise Dealership!
Thomson Automotive are on the hunt for a motivated and customer-focused Service Advisor to join our dynamic team at one of the busiest and best-equipped multi-franchise dealerships in the region. If you're passionate about delivering top-notch service, thrive in a fast-paced environment, and want to work with great people and multiple leading vehicle brands - this is the opportunity for you!
Why join us? :
Work with a well-established, multi-franchise dealership - multiple brands, high volume, and room to growBe part of a modern, high-performing service team in a professional, well-equipped environmentEnjoy the convenience and status of a fully maintained company car as part of your roleEarn more with our competitive commission plan for upsells, customer satisfaction, and performance targetsMonthly or quarterly bonuses based on team and individual KPIsFriendly, experienced team with managers who back your successOngoing coaching and training to improve your skills and customer service impactOpportunities to upskill with OEM training, service advisor certifications, and career pathways into senior rolesCross-brand exposure - gain knowledge across multiple vehicle makes and service systemsWork with top-tier software, systems, and processes to streamline your dayIn-house workshop control, technical support, and strong admin processes - so you can focus on the customerInternal promotions encouraged - multiple departments and roles under one roofYou'll be responsible for :
Greeting customers professionally and assisting them with service bookings, drop-offs, and enquiries across multiple vehicle brands.Accurately identifying service needs through customer communication, vehicle history, and basic diagnostics.Preparing repair orders (R.O.s) with detailed descriptions of customer concerns and required work.Liaising with technicians and workshop controllers to ensure smooth job flow and accurate job status updates.Keeping customers updated throughout the day on job progress, approvals, and any changes.Checking off completed jobs for accuracy, ensuring all work has been completed and vehicles are ready for handover.Managing follow-up calls and customer satisfaction surveys to maintain CSI (Customer Service Index) targets.Coordinating loan cars and transport where needed, ensuring smooth customer experience.Assisting with end-of-day balancing, invoicing, and cash handling when required.Maintaining knowledge of multiple franchise service schedules, recalls, and campaign requirements.Ensuring compliance with dealership processes, WHS regulations, and manufacturer standards.Maintaining Customer CSI customer follow upsTo be considered you'll need to have at least 2 years experience as a Vehicle Service Advisor, a valid, clean drivers licence and have good time management and problem solving skills.
Ready to join a reputable business with a steady flow of work, repeat customers, and franchise backing? APPLY NOW with an up to date CV and Cover Letter.
