Administration Manager

Hollywood Private Hospital is seeking a highly motivated Administration ServicesManager to join our team. The successful candidate will be responsible for providing leadership and support to the administration teams across switch and reception bookings medical admissions ED admissions acute admissions and planned admissions to procedural areas.

Responsible for the efficient and effective operations of the administrative team from a customer service compliance and KPI perspective.

Reporting to the Director of Corporate Services your responsibilities will include day to day operational duties that includes managing and maintaining department KPIs such as labour revenue and aged debtors.

Key Responsibilities

• Workforce planning and ensuring efficient use of resources to meet hospital objectives as well as labour usage targets
• Manage and coach the Administration Services leadership team to achieve effective rostering training mentoring performance review and recruitment
• Oversee daily administrative operations to ensure KPIs are met
• Foster and grow a customer service culture and focus within the team
• Attending operational meetings and facilitating departmental meetings
• Ensure that private health funds checks are completed and patients informed in a timely and accurate manner
• Implement and improve administrative processes to enhance efficiency
• Manage feedback or complaints in a timely manner
• Investigate and manage workplace grievances and issues in an effective and timely manner
• Create a can do culture and promote team building across the teams

Skills and Experience

You are a proactive leader with a passion for efficiency excellence and exceptional communication skills. Your ability to lead motivate and support others to achieve results will see you succeed in this role.

You will also demonstrate :

Essential :

• Experience leading and coaching a large team
• Understanding of private health insurances and funding models
• Demonstrated commercial acumen
• Experience using Meditech or similar patient administration software
• Effective written and verbal communication skills
• Excellent planning and organisational skills
• Working knowledge of state and federal government statutory requirements relating to health
• funds privacy principles and legislations and patient information systems.

Desirable :

Tertiary qualification in health management or related discipline or proven record of success managing a range of complex services in a private health environment.

Whats in it for you

Professional Advancement : Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts : Ramsay Rewards - Access great deals at over 100 major retailers. Hospital Allied Health & Pharmacy discounts -youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing : Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24 / 7.

Leisure / Social / Financial : Discounts for leisure travel with selected Hotels salary sacrifice opportunitiese.g. airport lounge membership self-education expenses novated leasing and more.

About Us

Hollywood Private Hospital is a modern acute care hospital in Nedlands and enjoys a strong reputation for excellence in patient care. With more than 900 licensed beds Hollywood Private Hospital is the States largest private hospital based on bed numbers.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at

Requirements

• Must provide a National Police Check conducted within the previous 12 months
• According to the role Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries please contact Julianne Alan Director of Corporate Service via

Applications Close : 10 July 2025

Required Experience :

Manager

Key Skills

Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Business Management,Microsoft Powerpoint,Microsoft Excel,Operations Management,Administrative Experience,Leadership Experience,Bookkeeping

Employment Type : Full-Time

Experience : years

Vacancy : 1