Quality Assurance Officer
EML is a leading
- Workers Compensation
- Personal Injury Claims Management
- business. Our goal is to help people get their lives back through
- ongoing support during their return-to-work journey
- We continue to experience ongoing growth and now have over
- 4,000 dedicated employees
- We foster a learning culture that allows for us to continually invest in our employees ensuring a
- long-term career
- here at EML.
- THE OPPORTUNITY
As part of our diverse team based in
Adelaideyou will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.As Quality Assurance Officer, you will work in partnership with the Risk and Governance team to provide insight into performance against strategic, operational, customer and performance objectives for the South Australian business unit.
You will be responsible for delivering upon a comprehensive control and compliance assurance program to support the delivery of scheme initiatives that impact on the scheme's sustainability, consistency and customer service.
This will be a
permanent, full time or part timeposition based in theAdelaideoffice with flexibility to work from home.YOUR RESPONSIBILITIESConduct Quality Assurance reviews in line with the Quality Assurance review program and as needed to ensure that regulatory, legislative, control and contract compliance measures are being achieved / performed as requiredEnsure services are completed in accordance with legislation, regulations and EML polices, procedures and service commitmentsEnsure the timely development of the quality assurance framework, sampling protocols and toolsAssist in the preparation and execution of audits by external auditors. Assist with the provision of feedback of outcomes and actionsDrive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.Make appropriate recommendations to improve business outcomes, improve procedures, manage risks and identify improvement opportunities that drive efficiency and support change efforts.ABOUT YOUStrong experience in insurance or financial service industryExperience in personal injury claims management would be highly regardedExperience in a similar quality assurance roleExperience in building relationships across wide range of stakeholdersExcellent understanding of jurisdictional legislation and the associated regulationsStrong communication skills both written and verbalAbility to adopt a total business perspective and balance short and long term viewsAbility to keep up to date with legislation, business rules, processes and guidelinesAudit experience advantageousWHAT WE OFFERWe stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including :
A vibrant, collaborative innovative team cultureFlexibility with opportunity to WFH when you are fully trained in your role.A corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our Rewards Hub programEntitlement to an annual tenure and performance-based recognition rewardComprehensive learning and development supportCompanywide events to celebrate success.Quarterly Reward and Recognition AwardsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.
Job ID JR1889
