DGS Service Centre Manager

Management of the Dry Gas Seal Service Centre Melbourne

Responsible for the operations of the DGS testing facilities.

First point of contact in the region for Gas Seal business activities.

Provide customers with technical support and solutions including field service

commissioning and troubleshooting as may be required from time to time.

Preparation of monthly reports to monitor progress and highlight future opportunities.

Presenting the product range and its technical attributes / benefits.

Be familiar with use of selection evaluation software.

Attending emergency and pending service jobs.

Maintaining comprehensive documentation of service orders.

Liaise with various technical departments in order to provide engineered solutions / advice

to end users.

Ensure all activities fully comply with the local and company Health & Safety

requirements.

Establish machining operations where applicable.

Understanding and applying basic principles of warehousing and stock management.

People Management - Dry Gas Seal Service Centre Team (team the team)

Lead manage and develop the team.

Coach and mentor the team.

Conduct regular team meetings.

Conduct the annual performance review process with the team.

Resolve employee issues & / or conflicts according to JCAs policies and procedures.

Conduct skill set analysis within the team to identify learning and development

opportunities.

Recruit and select qualified candidates for any vacancies within the team in accordance

with JCA policies and procedures.

Conduct regular workforce analysis and make recommendations on re-structuring

training or recruitment and selection.

Reward and recognise the achievements of the teams and / or individuals through financial

and non-financial mediums.

Set review and measure the team and individuals KPIs in accordance to the businesses

objectives.

Lead process and cultural change within the team.

Promote continuous improvement in the change process.

Communicate and enforce John Crane Australia policies and procedures.

Develop and implement team building exercises

Qualifications :

Knowledge Skills and Attributes

Strong ability to directly lead and manage a team

Highly professional presentation and demeanor as the role deals directly with external

stakeholders.

Strong ability to plan service operational requirements in a mechanical engineering

context.

Personal behaviours that demonstrate adaptability initiative integrity and cross cultural

and commercial awareness.

Ability to plan prioritise and organize work in an environment of pressure and conflicting

demands.

A methodical approach to work along with an ability to initiate and recommend process

improvements within the team.

Record of achievement of working individually and collaboratively within multi-disciplined

teams.

Highly developed interpersonal and communication skills.

An ability to foster existing business relationships by offering outstanding levels of

customer service.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( Careers - Smiths Group plc)

Remote Work : Employment Type :

Full-time

Key Skills

English,Helpdesk,Asset Management,ABB,Data Mining,Control Engineering

Department / Functional Area : Operations

Experience : years

Vacancy : 1