Bookings & Admissions (Patient Registration)Officer

Northern Beaches Hospital is a dedicated facility for all patients in our local area It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.

Key to the hospital's success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.

We are seeking a highly motivated Full Time Bookings & Admission Officer with appropriate knowledge and skills to join our friendly team. Our progressive and growing team offers development opportunities for our staff and a caring environment for the delivery of high quality patient centred care. You will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.

The role will effectively manage all patient bookings, registration, health fund checks, admissions and discharges. The role also requires preparing all relevant documentation and collection of patient payments as well as handling patient and family enquiries, coordination of daily theatre lists, tracking of patient bed allocation and providing administrative support (in regard to these functions) to the nursing staff and management.

Customer service is expected to be of high standard and this is reflected by positive patient experiences.

To be successful in this role, you will also possess the following skills and attributes :

• Previous private / public hospital administrative experience in a patient booking environment
• Exceptional customer service, responding to patients and stakeholders in a timely, efficient, friendly and courteous manner
• Understanding of Health Fund, Public, Department of Veteran Affairs (DVA), Workcover and Third Party contracts and eligibility
• Previous experience with WebPAS is desirable
• Good attention to detail
• Ability to prioritise work
• Fluency in English with well-developed oral and written communication
• Good standard of computer literacy

Benefits on offer :

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children's Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.