Customer Service Consultant

Your chance to join a market-leading, global organisationWork within a dynamic, supportive and collaborative team environmentOpportunities for growth and development.We have an excellent opportunity for a Customer Service Consultant to join our team based in Byron Bay on a 12 months contract basis.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, where you will provide phone and email customer service, sales and support.The core responsibilities in this role include : Receiving inbound calls and email enquiries from domestic customersProactively making outbound calls to our existing customers to promote our products and servicesResolving customer queries quickly and accuratelyScheduling appointments for residential customersConverting incoming enquiries into sales opportunitiesLiaising with your fellow colleaguesMeeting call and internal sales targetsMaintaining our databases by ensuring customer records and details are up to date while ensuring compliance.Requirements : Experience working in customer service or call centre environments (essential)Demonstrated experience in phone sales and converting enquiries into salesCapable of working with multiple database systems and email programs with experience in word and spreadsheet packages desirableProficient with communicating verbally and electronicallyAble to work calmly under pressure while multi-taskingProven problem-solving skillsAbility to focus on delivering a 'wow' experience to customersAbility to work in a team environment to support fellow colleaguesProfessional, reliable and punctualAccurately enter data into systemsAs part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.Perks and benefits : Strong work-life balance cultureEmployee Assistance Program (EAP)Employee Referral ProgramEmployee cash incentive programs and bonusesIf you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you!

APPLY NOW!About us : At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care.

What sets us apart is our people.

We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.From washrooms to aged care homes to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.We operate three brands : Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants.

Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

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