Team Leader Business Centre (Pool)

Level 5, $105,167 - $114,938 p.a. PSCSAA 2024

Join the Department of Transport as a Team Leader – Business Centre!

Are you a confident and inspiring leader who thrives in a fast-paced, customer-focused environment? We’re looking for a proactive Team Leader to guide a dedicated front-line team across Licensing Business Centre. In this pivotal role, you’ll champion service excellence, ensuring smooth daily operations while mentoring staff, driving performance, and fostering a culture of continuous improvement. Your leadership will help shape a responsive and efficient customer service experience that makes a real difference to the community.

As a Team Leader, you’ll be hands-on in managing staff performance, training, rostering, and development, while acting as a vital link between the team and the Centre Manager. You’ll also play a key role in implementing and tracking performance targets, resolving escalated customer enquiries, and collaborating with internal and external stakeholders. If you're ready to lead with purpose, influence positive change, and contribute to the future of transport services in WA, we’d love to hear from you.

Currently there are two (2) permanent full-time opportunities.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.

About you

• Demonstrate a passion for leadership, the ability to lead a large team and experience in a customer service environment
• Exemplify personal integrity and self-awareness
• Cultivate strong, productive relationships and partnerships
• Empower, inspire, and manage a team to achieve results
• Thrive in a fast-paced and changing environment to suit the needs of the business
• Communicate clearly and confidently with a diverse range of people from various backgrounds
• We believe everyone at the Department of Transport is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Leading Others

How to Apply

Applyonlineby clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format :

Applications for this opportunity close at 3pm on Monday, 7 July 2025. Please ensure your application is submitted on time, as late applications will not be accepted.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

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The Department of Transport began operations on 1 July 2009, after the former Department for Planning and Infrastructure was split into 3 new agencies. The transport function is integral to business and commerce and important for social interaction and connecting communities.

Our key focus is on operational transport functions and strategic transport planning and policy across the range of public and commercial transport systems that service Western Australia. With more than 1000 employees, we have the expertise to deliver and connect a complex, inter-related economic and social network.

We connect people with goods and services through an intricate system of roads, railways, airports, ports and waterways and educate and regulate to keep them safe within those networks. We co-ordinate and prioritise the transport related infrastructure that allows our economy to grow.

Source : This is an extract from the company's own website.

The Department of Transport began operations on 1 July 2009, after the former Department for Planning and Infrastructure was split into 3 new agencies. The transport function is integral to business and commerce and important for social interaction and connecting communities.

Our key focus is on operational transport functions and strategic transport planning and policy across the range of public and commercial transport systems that service Western Australia. With more than 1000 employees, we have the expertise to deliver and connect a complex, inter-related economic and social network.

We connect people with goods and services through an intricate system of roads, railways, airports, ports and waterways and educate and regulate to keep them safe within those networks. We co-ordinate and prioritise the transport related infrastructure that allows our economy to grow.

Source : This is an extract from the company's own website.

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