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Order Management Specialist

Order Management Specialist

Dicker DataSydney, New South Wales, Australia
24 days ago
Job description

Join to apply for the Order Management Specialist role at Dicker Data

2 days ago Be among the first 25 applicants

Join to apply for the Order Management Specialist role at Dicker Data

Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX : DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success :

  • Agile
  • Solution focused
  • Respect for all people
  • Integrity in the way we operate

About You

The Order Management Specialist is responsible for the timely and effective management of customer orders for hardware technology products on a daily basis. This order management role is the key link in communication with our customers for order questions and works closely with our Warehouse and our Business Units to ensure that every order is processed correctly and efficiently. A high attention to detail and strong customer service skills are required in the position, along with a drive to succeed in a fast-paced environment.

What you will do in the role

  • Process incoming orders via EDI, phone, and email.
  • Assist with order queries, including ETAs, delivery and courier enquires.
  • Manage order changes, split deliveries, and forward orders.
  • Resolve order issues and / or escalate to the team leader.
  • Process customer payments.
  • Liaise with sales, product managers, warehouse, and couriers to provide the upmost service for our customers.
  • What you will need to succeed in the role

  • Excellent customer service skills, with the ability to deliver the right outcome.
  • Both your written and verbal communication is clear, concise, and confident.
  • You can multitask and have strong organisational and prioritisation skills.
  • You can work under pressure.
  • Strong attention to detail, you understand customers’ needs and requirements.
  • You like problem solving.
  • Ability to work well in a team and autonomously.
  • Hybrid work model with two WFH days per week for flexibility.
  • A highly competitive salary package depending upon experience
  • Staff only on-site gym & weekly corporate fitness classes
  • A selection of freshly prepared lunch options provided daily
  • Free on-site parking and electric parking stations
  • A relaxed, modern office setting with smart casual dress
  • Access to discounted banking, superannuation and health insurance offers via our corporate partners
  • Company paid parental leave scheme
  • Employee Assistance Program
  • On site school holiday program for children of Dicker Data staff
  • Only those with the legal right to work in Australia may apply for this position.

    Only short-listed candidates will be contacted.

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other, Customer Service, and Administrative

    Industries

    IT Services and IT Consulting

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