Administration Assistant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is a great opportunity for someone looking to kickstart their career in insurance industry. The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.

This is a permanent, full-time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.

YOUR RESPONSIBILITIES

• Provide support to claims teams to "help people get their lives back".
• Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
• Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
• Maintain claim file notes by entering actions undertaken into the claims system, as directed.
• Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
• Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
• Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
• Managing phone enquiries, taking new claim lodgements and taking messages as required.

ABOUT YOU

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :