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Front Office Representative

Stamford Plaza BrisbaneCity of Brisbane, Queensland, Australia

2 days ago

Job description

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Exciting opportunity to work in a 5 star Hotel
Excellent Salary Package & Employee Benefits
Amazing start to your career in the hospitality industry
Exciting opportunity to work in a 5 star Hotel
Excellent Salary Package & Employee Benefits
Amazing start to your career in the hospitality industry

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website : www.stamford.com.au / spb.

About The Role

We are currently seeking a Full-Time and Casual Front Office Receptionist to join our amazing team in the Front Office Department. In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Brisbane.

As we are a prestigious property and we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties And Responsibilities

Deliver exceptional 5 star customer service

Up sell and suggestive sell to enhance the guest's experience

Maintain punctuality, efficiency and courteousness at all times

Promote the Company’s philosophies, Credos and Core Values

Extend a personal service to guest requirements and following through to completion.

Be aware of VIP guest movements, hotel events, local attractions and activities

Must be able to work various shifts including mornings, evenings, weekends and public holidays

Skills And Experience

A minimum of 1 year's experience in a similar role, preferably within a 4 or 5 star environment

Experience using Opera property management system is an advantage

A passion for delivering exceptional guest experiences

Excellent communication skills with guests, management and team members

Have an eye for detail

Be extremely team orientated

Culture And Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

Opportunity to progress within the organisation

Free staff meals

Uniforms and Laundry

Food & beverage discounts in all F&B outlets within the Hotels

Discounted accommodation throughout Stamford Hotels & Resorts

Apply Now

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitality

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Front Office • City of Brisbane, Queensland, Australia

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