Administration Worker - Days East Perth

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

• Your Opportunity

Based in our East Perth location, the Administration Worker will support the effective operation of the Drug and Alcohol Youth Service (DAYS) reception including the provision of information and practical assistance to people presenting for assistance and the booking of appointments. You will provide administrative support requiring a high degree of judgement, initiative, confidentiality, and sensitivity. The position will require you to manage and complete a range of administrative tasks to enable the effective running of the program, including supporting employees to complete administration duties in an accurate and timely manner.

• Your Key Responsibilities
• Provide a welcoming and supportive first point of contact for vulnerable people who are accessing our support services.
• Highly professional and courteous, verbal, and written communication that is aligned with the Mission Australia Code of Conduct.
• Conduct Intake of all Emergency Relief clients both by appointment and walk in where appropriate.
• Maintain all fleet vehicles and respond to all building maintenance issues as they arise.
• Requirements for Success

With significant experience in an administrative role and demonstrated ability to work with vulnerable people, you will be confident managing competing priorities and working with people displaying challenging behaviours. Other requirements include :

• Competent in using computer packages such as Microsoft Office including Word, Excel, and Power Point
• Exceptional level of customer service skill and experience
• Demonstrated solutions focused thinking and problem solving
• Experienced in the use of databases and online information systems and records management
• High level organisational and time management skills
• Excellent analytical, literacy, numeracy, and verbal communication skill
• Client focused and respectful with vulnerable people who are accessing our services
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children / vulnerable people.

• Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

• Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including :

• Rewarding work - every day you know you are making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous employee discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday and the opportunity to purchase further annual leave.
• How To Apply

Review the Position Description here :

• Applications for this role are shortlisted as received.