Senior Quality Advisor

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Make a real impact in an organisation committed to inclusion and community

About Expression Australia

Expression Australia connects people to the life they want to lead by promoting better access, inclusion, and equal opportunity. Formerly known as Vicdeaf and Tasdeaf, we are a progressive and iconic community organisation committed to empowering people who are Deaf, hard of hearing, or face participation barriers.

We are proud to be a bilingual, bicultural organisation where Auslan and English are equally respected and celebrated. Join us in creating resources that improve early childhood Auslan education and support a future of accessibility and inclusion.

The Role

We are seeking a passionate Senior Quality Advisor to lead our Quality team and drive continuous improvement across our organisation.

As the Senior Quality Advisor, you will lead the Quality function at Expression Australia, overseeing the Quality Management System (QMS) to ensure alignment with NDIS and ISO 9001 standards. This role supports the transition to modern quality practices while fostering a culture of compliance, excellence, and continuous improvement. You will manage and mentor the Quality Coordinator and report directly to the Chief Operating Officer.

Key Responsibilities

• Lead and maintain the organisation's QMS in line with ISO 9001 and NDIS Practice standards
• Oversee internal audits, external accreditation, policy reviews and document control
• Promote and embed a culture of continuous improvement across the organisation
• Provide training and guidance to staff on quality systems, compliance frameworks and best practice
• Monitor complaints, incidents, client surveys, and continuous improvement registers
• Prepare and present clear, data-driven reports to senior stakeholders
• Mentor and develop the Quality Coordinator
• Collaborate cross-functionally to meet strategic goals and regulatory compliance

About You

You are an experienced quality professional who thrives on purpose-driven work and building capability across teams. You bring strong systems knowledge, a solutions mindset, and a natural ability to mentor others. You’re driven to deliver results while upholding safety, compliance, and client service excellence.

What You’ll Bring

Why Work With Us?

We foster a culture of inclusivity and diversity, welcoming individuals from all backgrounds and identities. We are committed to creating a workplace where everyone feels valued and respected, and where differences are celebrated. If you are passionate about making a meaningful impact in the lives of others and thrive in a collaborative environment, we encourage you to apply.

Come join us, follow the prompts to apply.

What next : Applications will be reviewed, and suitable applicants will be contacted for an initial phone screening.

All applicants must have the right to work and live in Australia.

Recruitment Agency approaches and referrals will not be accepted.

Auslan Video link below

https : / / youtu.be / zBbyQFNQEQI

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