Talent.com
This job offer is not available in your country.
Data and Reporting Analyst

Data and Reporting Analyst

UCSF Health, AGCity of Brisbane, Queensland, Australia
30+ days ago
Job description

Data and Reporting Analyst - Contract Position (1 year term)

Get AI-powered advice on this job and more exclusive features.

OVD Access Shared Services

Full Time

84995BR

Job Summary

Applies skills and experience as a seasoned business analytics professional to UCSF Contact Center and Access Shared Services operations. Under minimal supervision, works independently, uses tools, provides support and effective staff planning to deliver the appropriate level of service to UCSF patients within the Contact Center environment. The analyst must have a clear and working understanding of the inter-relationships between various data points, KPIs, operational performance, staffing, scheduling and the distribution of work product within the Contact Center. The analyst must also have a clear and working understanding of UCSF EMR Epic (Apex), telephony system and data platforms. Must also demonstrate strong written skills, computer skills, and the ability to effectively communicate data analysis to the management team.

Contact Center Data Analyst Provides

  • Various operational performance analysis related to the Access Trasformation project and Contact Center operations.
  • Workforce Management Forecasting analysis based on past and predicted demand; anticipate surges and declines and works with Supervisor to recommend adjustments to staffing levels to maintain service levels
  • Staffing analysis and recommendations regardng new clinic / service onboarding
  • Monitoring and evaluating of Contact Center staffing levels, call volume efficiency, and experience metrics
  • Recommendations to Contact Center operational units regarding leave management and expected service levels.
  • Development of, and access to, productivity measurements and tracking tools; including but not limited to Epic dashboards, Genesys or other Telephony dashboards and ad hoc reporting.
  • Create and maintain various reporting for Contact Center and Access Transformation current-state performance
  • Support technology utlization, management, enhancement, and integration. This includes equipment management, platform implementation and validation.
  • Establishes excellent working relationships with all customers

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $100,000 - $153,800 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

Department Description

The UCSF Contact Center is an integrated team that supports both patient and provider requests for access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral intake, review and processing,3) coordinating any other administrative or clinical patient call-based requests to support effective care delivery. The Contact Center team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions.

The UCSF Health Contact Center – Shared Services Team supports Patient Care Access by providing training and quality assurance to agents, sourcing and delivering workforce management solutions, managing telecommunications / IT, and coordinating data analytics for process improvement. The team provides a high level of customer service to the UCSF Health Contact Center. Responsibilities include adherence to Contact Center best practices, execution of service level agreements, and support of onboarding and continuous improvement objectives.

Required Qualifications

  • Bachelor's degree in related area and / or equivalent experience / training.
  • 5-7+ years of related experience, preferably in a healthcare or call center organization
  • Thorough knowledge of business intelligence functions, analytics, industry standards and best practices related to operating a large centralized service organization
  • Experience working with large amounts of data and business intelligence applications / tools. Ability to produce high-quality reports and documentation.
  • Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop and effective solutions.
  • Detail oriented, with ability to manage time and organize competing priorities.
  • Strong written and verbal communication skills with the ability to convey complex information in a clear, concise manner.
  • Strong interpersonal skills for effective collaboration with a broad range of professional and technical staff.
  • Proven ability to serve as a technical resource providing advice and counsel on business intelligence issues.
  • Experience in contact center operations or other high-volume complex service and / or operational environment
  • Ability to present to all locations maintained and supported by Contact Center
  • Preferred Qualifications

  • Master’s Degree in related field (business, nursing, health or the health care administration field)
  • Experience with workforce management software and contact center platforms (e.g. Calabrio, Talkdesk or similar platforms)
  • Experience working with Epic
  • About UCSF

    At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

    Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

    Pride Values

    UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

    In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

    Join us to find a rewarding career contributing to improving healthcare worldwide.

    Equal Employment Opportunity

    The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

    Organization

    Health

    Job Code and Payroll Title

    004959 BUS INTEL SPEC 3

    Job Category

    Business Development

    Bargaining Unit

    99 - Policy-Covered (No Bargaining Unit)

    Employee Class

    Contract

    Percentage

    100%

    Appointment End Date

    30-Jun-2026

    Location

    Brisbane, CA, Emeryville, CA

    Work Style

    Hybrid

    Shift

    Days

    Shift Length

    8 Hours

    Additional Shift Details

    Monday - Friday

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Higher Education

    Referrals increase your chances of interviewing at UCSF Health by 2x

    Sr Analyst, Business Intelligence Finance

    EPIC Clarity BI Analyst (100% REMOTE / NO C2C)

    San Francisco, CA $153,000 - $189,000 1 month ago

    San Francisco, CA $153,000 - $189,000 1 month ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    Data And Reporting Analyst • City of Brisbane, Queensland, Australia

    Related jobs
    • Promoted
    Reporting Analyst

    Reporting Analyst

    Perigon GroupBrisbane, Australia
    Our client is a market leading FMCG organisation, with an impressive supply chain and highly established presence in Australia but also globally. Family owned, they boast an impressive culture with ...Show moreLast updated: 7 days ago
    • Promoted
    HR Reporting and Systems Analyst

    HR Reporting and Systems Analyst

    BoeingCity of Brisbane, Queensland, Australia
    HR Reporting and Systems Analyst.Continue with Google Continue with Google.HR Reporting and Systems Analyst.At Boeing, we innovate and collaborate to make the world a better place.We’re committed t...Show moreLast updated: 5 days ago
    Workforce Information and Reporting Analyst

    Workforce Information and Reporting Analyst

    UnitingCare QueenslandBrisbane, Queensland, Australia
    Report Development & Enhancement : .Create develop and manage Workday reports and dashboards including Advanced Matrix Composite and Discovery Boards. Refine and improve existing reports to enhanc...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Reporting Analyst

    Reporting Analyst

    Virgin AustraliaBrisbane, Australia
    Data & Analytics • •Applications close • • : .We're the airline that's always done things a little different.We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talent...Show moreLast updated: 6 hours ago
    • Promoted
    • New!
    Lead Reporting and Data Analyst

    Lead Reporting and Data Analyst

    Squadron EnergyCity of Brisbane, Queensland, Australia
    Lead Reporting and Data Analyst.Lead Reporting and Data Analyst.Get AI-powered advice on this job and more exclusive features. Delivering meaningful Business Intelligence in the Renewable Energy Tra...Show moreLast updated: 17 hours ago
    • Promoted
    Technical Business Analyst / Data Analyst - Apra Reporting

    Technical Business Analyst / Data Analyst - Apra Reporting

    RandstadBrisbane, Australia
    Technical Business Analyst / Data Analyst - APRA reporting.We have multiple roles for Technical Business Analysts / Data Analysts to work on a new regulatory reporting requirement.Analyzing and tra...Show moreLast updated: 20 days ago
    REPORTING ANALYST

    REPORTING ANALYST

    Lime RecruitmentBrisbane, QLD, AU
    Contract for 12 months with possible extensions | Brisbane CBD + WFH.We’re working with a leading Queensland government client to recruit an experienced Reporting Analyst.You will focus on designi...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    Junior Data & Reporting Analyst

    Junior Data & Reporting Analyst

    LeidosBrisbane, Australia
    The first thing you learn at Leidos Australia is to leave current thinking at the door.Our aim is to make the world a safer, healthier and more efficient place, but we won't get far using existing ...Show moreLast updated: 6 hours ago
    • Promoted
    Technical Business Analyst / Data Analyst - APRA reporting

    Technical Business Analyst / Data Analyst - APRA reporting

    Randstad AustraliaCity of Brisbane, Queensland, Australia
    Technical Business Analyst / Data Analyst - APRA reporting.We have multiple roles for Technical Business Analysts / Data Analysts to work on a new regulatory reporting requirement.Analyzing and tra...Show moreLast updated: 4 days ago
    • Promoted
    Data And Reporting Analyst

    Data And Reporting Analyst

    Ucsf Health, AgBrisbane, Australia
    Data and Reporting Analyst - Contract Position (1 year term)Get AI-powered advice on this job and more exclusive features. Applies skills and experience as a seasoned business analytics professional...Show moreLast updated: 14 days ago
    • Promoted
    • New!
    Data / Reporting Analyst

    Data / Reporting Analyst

    Eden Richie RecruitmentBrisbane, Australia
    An exciting opportunity for an experienced analytics / reporting professional to thrive within a short term, highly rewarding contract. The organisation is integral to helping communities and affected...Show moreLast updated: 6 hours ago
    APRA Reporting Data Analyst

    APRA Reporting Data Analyst

    HUB24 GroupBrisbane, Queensland, Australia
    HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions.At HUB24 we know the smartest investments start with our are innovative and ambitious and ...Show moreLast updated: 30+ days ago
    • Promoted
    Reporting Analyst

    Reporting Analyst

    Dean & Ling Pty LtdBrisbane, Australia
    Dean & Ling Executive are proud to partner with ARTC Inland Rail for this once-in-a-generation project and are seeking expressions of interest from Reporting Analysts to work on this exciting proje...Show moreLast updated: 3 days ago
    • Promoted
    Data & Reporting Analyst Senior

    Data & Reporting Analyst Senior

    Associated Bank - CorpBrisbane, Australia
    Job Description : Data & Reporting Analyst Senior - Finance At Associated Bank, we strive to create an inclusive culture where diverse perspectives are valued as strengths critical to our success.If...Show moreLast updated: 8 days ago
    HR Reporting and Systems Analyst

    HR Reporting and Systems Analyst

    Boeing Defence AustraliaBrisbane, QLD, AU
    At Boeing, we innovate and collaborate to make the world a better place.We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportu...Show moreLast updated: 18 days ago
    DATA ANALYSIS AND REPORTING OFFICER

    DATA ANALYSIS AND REPORTING OFFICER

    Brisbane City CouncilBrisbane Central and CBD
    An exciting opportunity exists for a Data Analysis and Reporting Officer to join the data and analytics team within that plays a pivotal role in delivering positive change for Development Services....Show moreLast updated: 30+ days ago
    HSEH Reporting and Data Lead

    HSEH Reporting and Data Lead

    C015 APT MANAGEMENT SERVICES PTY LIMITEDBrisbane, QLD, AU
    At APA, our purpose is to secure Australia’s energy future.We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise...Show moreLast updated: 6 days ago
    • Promoted
    Admissions Systems And Reporting Analyst

    Admissions Systems And Reporting Analyst

    Queensland University Of TechnologyBrisbane, Australia
    Queensland University of Technology (QUT) is seeking a Admissions Systems and Reporting Analyst to join Student Administration, Student Services and Wellbeing, Administrative Division.QUT is a majo...Show moreLast updated: 6 days ago