Data and Reporting Analyst - Contract Position (1 year term)
Get AI-powered advice on this job and more exclusive features.
OVD Access Shared Services
Full Time
84995BR
Job Summary
Applies skills and experience as a seasoned business analytics professional to UCSF Contact Center and Access Shared Services operations. Under minimal supervision, works independently, uses tools, provides support and effective staff planning to deliver the appropriate level of service to UCSF patients within the Contact Center environment. The analyst must have a clear and working understanding of the inter-relationships between various data points, KPIs, operational performance, staffing, scheduling and the distribution of work product within the Contact Center. The analyst must also have a clear and working understanding of UCSF EMR Epic (Apex), telephony system and data platforms. Must also demonstrate strong written skills, computer skills, and the ability to effectively communicate data analysis to the management team.
Contact Center Data Analyst Provides
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $100,000 - $153,800 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html
Department Description
The UCSF Contact Center is an integrated team that supports both patient and provider requests for access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral intake, review and processing,3) coordinating any other administrative or clinical patient call-based requests to support effective care delivery. The Contact Center team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions.
The UCSF Health Contact Center – Shared Services Team supports Patient Care Access by providing training and quality assurance to agents, sourcing and delivering workforce management solutions, managing telecommunications / IT, and coordinating data analytics for process improvement. The team provides a high level of customer service to the UCSF Health Contact Center. Responsibilities include adherence to Contact Center best practices, execution of service level agreements, and support of onboarding and continuous improvement objectives.
Required Qualifications
Preferred Qualifications
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization
Health
Job Code and Payroll Title
004959 BUS INTEL SPEC 3
Job Category
Business Development
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Contract
Percentage
100%
Appointment End Date
30-Jun-2026
Location
Brisbane, CA, Emeryville, CA
Work Style
Hybrid
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Higher Education
Referrals increase your chances of interviewing at UCSF Health by 2x
Sr Analyst, Business Intelligence Finance
EPIC Clarity BI Analyst (100% REMOTE / NO C2C)
San Francisco, CA $153,000 - $189,000 1 month ago
San Francisco, CA $153,000 - $189,000 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr
Data And Reporting Analyst • City of Brisbane, Queensland, Australia