Contact Centre Consultant

With a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff.

• The Position

The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.

Key responsibilities :

• Liaise with customers through inbound verbal and written communication
• Investigate transactional issues for customers, displaying a high level of empathy
• Participate in quality assurance programs to achieve overall quality and productivity
• Outbound follow up activities to current and potential customers
• Adjust to regular changes to legislation and governing bank operations
• Work successfully under pressure during peak call periods
• About You
• Prior contact center experience (highly desirable but not required)
• Extensive customer service experience with the general public, over the phone and face to face
• Proven experience handling customer enquiries with empathy and adherence to company procedures
• High attention to detail and computer proficiency
• An ability to investigate and follow up queries
• An interest in developing a long-term career
• Benefits
• Highly supportive and fun team environment
• Dedicated Training Program for 6-8 Weeks, with one-on-one mentoring
• Internal Career Progression Opportunities Accessible
• Above market superannuation and other staff benefits
• APPLY NOW
• or for any enquiries, please contact
• Erin at DFP Recruitment on 03 5176 3140
• Your confidentiality is assured.

Note : You may be required to provide evidence of your COVID-19 vaccination status.