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State Service Delivery Manager

State Service Delivery Manager

Konica Minolta Business Solutions AustraliaPerth, Australia
30+ days ago
Job description

Description

Konica Minolta is innovative robust and continually evolving. From printing scanning and copying to cloud storage and robotics our awardwinning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation we offer workplace flexibility support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our classleading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

Applications are now being invited for the position of State Service Delivery Manager in our Perth Western Australia branch.

Reporting to the State Manager (Western Australia branch) the State Service Delivery Manager is responsible for ensuring the delivery of exceptional customer service consistent product reliability and provide strong team leadership.

The State Service Delivery Manager is a field facing position that manages the ongoing service relationship with Konica Minolta customers and to lead develop and manage a highly skilled service delivery workforce.

Requirements

The primary tasks include :

  • Oversees the presentation of service to customers while making sure the service levels are met effective and profitable.
  • Oversees the Workshop and service delivery process.
  • Manages and develops the service delivery team with regular and systematic meetings and reviews in line with organisational objectives (Performance for Growth).
  • Leads the service delivery teams focus on innovation and continual improvement.
  • Engage key customers ensuring all contracted service deliverables are met this includes regular customer facing meetings and being a single point of contact for service delivery exceptions.
  • Manage the State P&L costs relating to the Service Delivery team.
  • Support sales teams with creation and presentation of quarterly reviews for allocated accounts within the team area.
  • Assist with implementations and provision of services in conjunction with the Project Management Office and Professional Services teams.
  • Promotes new revenue streams.
  • Communicate the company vision and service.

Knowledge skill & ability expectations

Highlydeveloped interpersonal and communication skills including proven ability to :

  • Establish and maintain productive relationships with a range of stakeholders inside and outside the Company.
  • Prepare detailed reports and recommendations.
  • Develop and deliver presentations to diverse audiences.
  • Represent the Company with credibility professionalism and genuine enthusiasm.
  • Proficiently manage other employees.
  • Understand client relationship management service level agreement (SLA) management service change management and service delivery performance management / metrics.
  • Welldeveloped understanding of customer centric business processes technology needs and business issues and proven ability to develop value rich solutions to meet those needs.
  • Welldeveloped analytical skills and detail orientation including the proven ability to consider information and formulate sound business recommendations.
  • Demonstrated capacity to manage competing priorities under pressure and to organise complex matters within tight deadlines.
  • Sound knowledge of Office Production and Industrial print and equipment.

    • Essential Requirements

  • Hold valid working rights for Australia.
  • Ability to obtain and maintain a valid drivers licence.
  • Consent to preemployment background screening.
  • Strong financial acumen is essential.
  • Ability to adhere to all Konica Minolta Health and Safety requirements and responsibilities.

    • As per Konica Minolta compliance procedures the successful candidate will be required to undertake background checks.

    Benefits

    What can KM offer you

    You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

    Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

    Equal Opportunities

    We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles regardless of gender age sexual orientation ethnicity religion or disability.

    If you require any adjustments / assistance during the recruitment process please reach out to

    Join our Team and thrive in anenvironmentbuilt on strong Collaboration continuous Learning and personal Growth .Everydayat Konica Minolta is anopportunitytoshareyour Ideas influence Change and engage with colleagues from diverse backgrounds andexperiences .

    Required Experience :

    Manager

    Key Skills

    IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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