Group Manager
EmlMelbourne, AustraliaEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to optimise group performance by ensuring performance targets, continuous improvement and organisational objectives are met while providing a high level of customer experience delivery to our stakeholders.
This will be a permanent, full-time position based in the Melbourne office, with flexibility to work from home.
YOUR RESPONSIBILITIES
- Develop, implement and drive the strategic direction, performance and sustainability of the teams. Oversee and deliver an efficient and effective customer-centric operating model.
- Ensure team achieves performance and KPI targets as part of the BU performance framework
- Identify opportunities to enhance communication and customer service - utilising the continuous improvement channels to plan and implement change
- Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Ensure the appropriate allocation of resources to achieve objectives at optimal cost.
- Ensure appropriate strategies are in place to maximise performance revenue.
ABOUT YOU
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including :
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Manager • Melbourne, Australia
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