Guest Services Manager

We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!

• Our Company
• Our Brand

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.

• Rise with Westin Perth

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

• You will be
• Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
• Representing property management in resolving any guest related situation.
• Leading Front Office Teams
• Maintaining Guest Services and Front Desk Goals
• Ensuring Exceptional Customer Service
• Implementing Projects and Policies
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Support with Rostering and Training of the Front Office department
• Focusing on Guest Voice
• Qualifications & experience
• Experience in daily operations of a hotel
• Current WA RSA essential for this role
• Current Drivers Licence, manual preferred
• Hospitality experience is essential
• Must be well organised, efficient and have excellent people skills
• Leadership experience
• You are / have
• Friendly, confident, vibrant and professional personality
• Previous hotel experience in the guest services, front desk highly regarded
• Full Time Australian working rights
• Exceptional communicator and guest orientated persona
• Excellent Computer and Office 365 knowledge
• Life. With the Works.

Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including :

• Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
• Flexible work options
• Hotel perks like accommodation and food & beverage discounts
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities
• Access to EAP services
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._