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Customer Service Representative

Customer Service Representative

Acquire BpoMelbourne, Australia
15 days ago
Job description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Service Representative

Metro Manila, Philippines

Reporting to : Team Leader

We're an award-winning global outsourcer providing contact center and back office services. As Customer Service Representative, your role is integral in keeping our customers happy and contributing to the success of our organization.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

As a Customer Service Representative, you are an important component in the business. Your day could see you :

  • Help customers via inbound calls to solve product
  • or service-related problems by following the guidelines and procedures outlined by the company
  • Identify and assess customers' needs to achieve satisfaction
  • Refer the service and meeting the goals set by the company
  • Provide accurate, valid and complete information by using the right methods / tools
  • Ensure resolution to each contact with an emphasis on a first contact resolution
  • Responsible for key contact center performance metrics at the individual level
  • Follow communication procedures, guidelines, and policies
  • Coordinate well with other departments
  • Understand all the business and products' aspects to provide proficient support
  • Participate in team activities such as team huddles, up-training, etc.
  • Handle all requests with due skill and care
  • Demonstrate strong verbal and written communication skills, including appropriate grammar and punctuation
  • Promote and demonstrate Acquire's values internally and externally

A BIT ABOUT YOU

  • Excellent communicator in English language (written and spoken)
  • Knowledgeable about contact center operations and metrics
  • Must, at least, have finished high school
  • With strong interpersonal, customer service, computer skills
  • Helpful, patient and friendly attitude with a drive to take on new challenges and learn
  • Ability to show empathy toward customer concerns
  • Maintain professionalism and positively represent the company
  • Exceptional listener; able to comprehend well

    • WHAT SUCCESS LOOKS LIKE

  • High customer satisfaction
  • Achievement of pre-defined KPIs and SLAs
  • Excellent feedback from customers

    • WHAT WE VALUE

    We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

  • Ambition : Voice and measure your goals.
  • Collaboration : Brilliant jerks can be brilliant elsewhere.
  • Impact : Do, get it done, create impact.
  • Judgement : Make wise judgement calls, putting the team and business at heart.
  • Leadership : Continuous improvement starts with independent action.
  • Leverage : Do more with less, master the art of leverage.
  • Passion : Be positive, bring passion and energy.
  • Transparency : A transparent team can help each with other.
  • Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price._

    • Join the A-Team and experience the A-Life!

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    Customer Service Representative • Melbourne, Australia