Regional Quality Assurance Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Gate Gourmet , a Gategroup company , is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travellers around the globe.

As our Regional Quality Assurance Manager , you will be responsible for managing and supervising the Quality Assurance System across our sites, ensuring compliance with Gategroup global standards in Australia & NZ, focusing on customer food safety and quality standards, and continuous improvement. Reporting directly to the Head of Compliance QA & Operations, this role will provide leadership, coaching, and ensure compliance with standards. It is a full-time position based onsite at the Mascot office , with a high level of travel involved . Building strong relationships with Unit Managers is key to success in this role.

Your key focus areas :

• Coordinate with other functions to develop and improve food safety and quality management systems
• Manage daily QA tasks to achieve objectives
• Drive KPI targets for Food Safety and Quality in Oceania (Australia & NZ)
• Ensure all reports achieve KPI’s for Food Safety and Quality in the region
• Conduct and report on internal audits
• Liaise with governmental agencies on food safety compliance
• Maintain Food Safety system documentation
• Ensure safety reports are communicated to management
• Conduct supplier audits as required
• Discuss food safety and quality requirements with customers
• Review and approve corrective actions for non-conformances
• Coordinate site customer audits
• Summarize and report on food safety and quality issues
• Collaborate with Account Managers on customer complaints and corrective actions
• Record, analyze, and report on product quality and service
• Ensure effective food safety training for staff
• Lead and document QA and Food Safety meetings (HACCP, ISO22000, Halal, etc.)
• Participate in shift briefings and management meetings
• Contribute to regional QA and food safety calls in APME
• Conduct internal audits of quality management systems and site infrastructure
• Arrange microbiological sampling and testing
• Perform floor inspections

About you :

If you want to be part of a team that helps make travel and culinary memories, join us!

J-18808-Ljbffr