Communications & Engagement ManagerGoFundMe • Council of the City of Sydney, NSW, Australia

Communications & Engagement Manager

GoFundMe • Council of the City of Sydney, NSW, Australia

28 days ago

Job description

Want to help us help others? We’re hiring!

GoFundMe is a community‑powered fundraising platform with a mission of helping people help each other. With a presence in 20 countries, we’re one of the largest and most generous regions in Australia, where 1 in 3 Australians have used GoFundMe to help one another. The Australian team is hiring a Communications & Engagement Manager to lead communications and customer engagement from individuals in need to charities and community organisations, supporting local initiatives.

Based in Sydney, you will be part of a global team driving generosity and access to help worldwide.

The Job

Working closely with local and global communications leads to design and implement earned and owned media strategies in Australia.
Amplifying fundraiser stories, trends and movements across earned and owned media.
Keeping up with industry trends and identifying innovative ways to introduce new product offerings to the local market.
Driving customer engagement through scalable customer success and coaching strategies.
Seeing end‑to‑end delivery of partnerships with creators, agencies, and community organisations.
The main point of contact between the Australian and global product teams, recommending localisation strategies for new fundraising tools and providing internal feedback to support continuous product improvement.

You

As a member of a small team, you thrive in a fast‑paced environment and are always striving to be better.

Are a self‑starter and take extreme ownership of your responsibilities.

Are hungry for results with a solutions‑oriented mindset; enjoy seeking new and efficient ways to reach goals.

Write and communicate clearly for multiple audiences.

Have 7+ years of experience applying the above skills.

Will ideally have experience working closely with product teams, understanding customer needs and tailoring solutions that meet them.

Ideally have experience in the local fundraising and philanthropy environment in Australia, or proven experience of quickly immersing into a new industry and driving results.

Why you’ll love it here

Make an impact : Be part of a mission‑driven organization making a difference in millions of lives every year.

Innovative environment : Work with a diverse, passionate, and talented team in a fast‑paced, forward‑thinking atmosphere.

Collaborative team : Join a fun and collaborative team that works hard and celebrates success together.

Competitive benefits : Enjoy competitive pay and comprehensive healthcare benefits.

Holistic support : Enjoy financial assistance for hybrid work, family planning, generous parental leave, flexible time‑off policies and mental health and wellness resources.

Growth opportunities : Participate in learning, development, and recognition programs to help you thrive and grow.

Commitment to DEI : Contribute to diversity, equity, and inclusion initiatives and employee resource groups.

Community engagement : Make a difference through our volunteering program.

Core values

Impatient to be great

Find a way

Earn trust every day

Fueled by purpose

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, national origin, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or interview or otherwise participate in the hiring process, please contact us at .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may apply to the way we manage applicant data. Our full notice outlining data processing is available.

Learn More About GoFundMe

We’re proud to partner with GoFundMe.org…

Job details

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Business Development and Sales

Industries : Technology, Information and Internet

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Engagement Manager • Council of the City of Sydney, NSW, Australia

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