Product Trainer

About BDO

At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services.

About the Role

We’re looking for a passionate and experienced Product Trainer to join our Enterprise Products Team, supporting the adoption and continuous improvement of our enterprise systems—including Workday, Global Portal and other key platforms. In this role, you’ll design and deliver engaging training programs that empower users, enhance product adoption, and support business transformation.

You’ll collaborate with product owners, support teams, and business stakeholders to ensure training is aligned with evolving product capabilities and business needs.

You’ll be recognised and valued within a supportive team and have the flexibility to work from home and in the office. You can be based in any major Australian city.

About the Team

The Enterprise Products Team is responsible for the strategic delivery, support, and optimisation of enterprise-wide products. We focus on user enablement, change management, and continuous improvement to ensure our products deliver real value across the organisation.

Key Responsibilities

Develop support resources such as one-pagers, feature overview videos, and eLearning modules to drive adoption of new functionality and uplift digital confidence.

Design and facilitate interactive learning sessions (e.g. product walkthroughs, webinars, MS Teams training) tailored to different user types and needs.

Partner with support teams, business units, and product managers to align training with evolving product features and business processes.

Evaluate training effectiveness and incorporate feedback to improve learning outcomes.

Develop and manage product-related communications, including updates, guides, and intranet content.

Organise and maintain training resources for accessibility and reuse.

Provide ongoing support to learners and help resolve training-related queries.

Helping learners resolve technical issues and answer questions related to the training content.

Create and maintain content for the Chat Agent Knowledge Base, ensuring articles are accurate, user-friendly, and aligned with the broader content strategy.

What You’ll Bring

Minimum 2 years’ experience in a product or systems training role.

Strong communication and stakeholder engagement skills.

Experience managing internal communications and digital content (e.g. SharePoint, intranet).

Ability to translate complex product features into clear, user-friendly training.

Experience delivering live training and creating digital learning materials.

Ability to create new learning materials from scratch, including feature videos, one-pagers, or eLearning modules.

Familiarity with knowledge base platforms and content structuring best practices.

Qualifications & Skills

TAE40122 Certificate IV in Training and Assessment (or equivalent) is highly regarded

Excellent writing and editing skills with attention to detail and tone.

Confident facilitator across in-person, virtual, and recorded formats.

Creative approach to developing training and communication assets.

Strong organisational and time management skills.

Ability to apply learning principles and user-centred design to content and training experiences.

Experience conducting learning needs analyses (LNA) and developing tailored training plans.

Proficiency in Camtasia, Snagit, Articulate 360, Clipchamp, Microsoft 365

Experience with Workday and / or other enterprise platforms is highly regarded.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA).