Information Technology Process Consultant

IT Process Consultant | NV1 Cleared | Federal Project

Cleared Recruitment is partnering with a global consultancy that delivers digital transformation and service management capability across Defence and Federal Government environments.

We’re looking for an IT Process Consultant with NV1 clearance to join a key engagement supporting the design and delivery of ITSM process, architecture and tool strategies. If you're experienced in ITIL frameworks, process automation, or service integration models, this is a chance to make your mark on high-impact government programs.

Key Responsibilities :

• Lead and contribute to service management process design and implementation projects
• Assess maturity and design service improvement roadmaps aligned to strategic objectives
• Support architecture, configuration and roll-out of ITSM tools like ServiceNow, BMC, or JIRA
• Collaborate on service catalogue design, automation, AIOps integration, and operational reviews
• Design SIAM and FinOps models to support scalable cloud and infrastructure outcomes
• Produce clear documentation including operating models, proposals, process maps and reports
• Provide technical input on service desk transformations and end-to-end service delivery

What We’re Looking For :

Eligibility Requirements :

This is a full-time role working within a high-performing, collaborative team, where your contributions will directly improve federal service delivery and IT system performance.

Contact Daniel on 0424 906 007 daniel@clearedrecruitment.com.au

At Cleared, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent within Defence, Intelligence, and National Security.

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