Claims Officer - Property Claims

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We're looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you'll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you're passionate about making a real impact and thrive in a collaborative environment, we'd love to hear from you!

Your new role Stay up to date with insurance guidelines and policy changes, ensuring compliance.

Resolve non-compliant issues and escalate when necessary to maintain standards.

Build strong client relationships, responding to requests promptly and professionally.

Process property claims, determine coverage, and ensure accurate settlements.

Set reserves, authorise payments, and efficiently manage claim resolutions.

Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.

About you Previous claims officer experience – Commercial Property Claims experience is highly advantageous

An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional

A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands

A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional

Self-motivated with excellent organisational skills

About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen!

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from :

Hybrid Working' – a mix of working from home and in the office to enhance your work / life balance

Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks' gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE's Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards :

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Family First accredited employer since 2021

APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Unlock job insights Salary match Number of applicants Skills match

Insurance & Superannuation More than 10,000 employees

We're an international insurer and reinsurer listed on the Australian Securities Exchange. We employ around 13,000 people around the world. Headquartered in Sydney, we have offices across all states and territories.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We provide a broad range of insurance products to personal, business, corporate and institutional customers. From car and home insurance, to tailored business packages and specialist cover for industries such as aviation and farming.

We're an international insurer and reinsurer listed on the Australian Securities Exchange. We employ around 13,000 people around the world. Headquartered in Sydney, we have offices across all states and territories.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We provide a broad range of insurance products to personal, business, corporate and institutional customers. From car and home insurance, to tailored business packages and specialist cover for industries such as aviation and farming.

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