Information Management Officer

About the role

The Information Management Officer is responsible for assisting to manage Metro North Health's corporate (non-clinical) records ensuring best practice, legislative and regulatory requirements are maintained.

About you

• Undertake various archiving and information management projects under the direction of the Manager and other Corporate Information Management Team members.
• Assist in the delivery of Content Manager demonstrations, onboarding activities and coordination of training to promote the effective and efficient operational management of corporate records
• Triage and manage the eDRMS Helpdesk and create / resolve / close Service Now requests including escalation of issues to senior team members for resolution.
• Monitor and audit the integrity of Content Manager records and naming conventions for quality control purposes and provide remediation advice where necessary to ensure enhanced practices and standards are maintained.
• Undertake daily, weekly and monthly Content Manager system administration and auditing tasks in the production, training and testing datasets and maintain configuration documentation.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

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