Compliance Analyst - Customer Experience

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity :

Fantastic opportunity for a Claims expert to make the move into the Compliance space where you will be managing regulatory compliance for the CXO operations and working on various regulatory projects across the business.

This role involves the monitoring, reporting, analysis of various regulatory instruments, predominantly the Life Code of Practice plus working closely with regulators and internal stakeholders.

To do this successfully you will :

• Monitor regulatory compliance obligations (predominantly the Life Code of Practice), engage with business owners (such as team managers) to ensure compliance is maintained within teams
• Manage Life Code incident reporting for Claims which includes reviewing claims, liaising with teams as to the cause of breaches and ensuring remediation action is undertaken and completed within agreed timeframes
• Build and maintain relationships with regulators and bodies such as the Life Code Compliance Committee (LCCC)
• Maintain Life Code of Practice and other reporting, including contributing the LCCC's Annual Data Compliance Program, LCCC Own Motion Inquiries (Life Code audits) and other reporting as required
• Complete and deliver monthly and quarterly Code compliance reporting
• Develop and conduct regulatory compliance training
• Contribute and assist in drafting responses to the LCCC and other external parties
• Contribute to customer regulatory projects and change
• Life Insurance claims is a must
• Good analytical skills and an attention to detail
• Excellent communication skills with the ability to communicate and influence effectively with a broad range of stakeholders at all levels of seniority
• Experience of, and a good understanding of the Life Insurance regulatory environment including the Life Code of Practice.

Why choose AIA :

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

AIA is different. Are you?