Tenancy Manager

Number of Positions Available :

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Salvation Army Housing SA provides a range of community housing services throughout the state of SA. We are not only seeking someone who naturally aligns with our culture but is also connected to contributing to improved outcomes for our clients.

About the Role

Are you passionate about making a real difference in people’s lives through building strong relationships that help create sustainable tenancies. We are seeking a dedicated Tenancy Manager to join our team in Manningham and provide outstanding tenancy management and support for tenants living in our community.

In this role you will

• Manage day-to-day tenancy operations across a portfolio of properties.
• Work closely with internal and external stakeholders and relevant support services.
• Maintain up-to-date leases, conduct property inspections, and manage rent accounts, rent reviews and income recovery.
• Prepare accurate tenancy documentation and attend SACAT hearings as and when necessary
• Manage complaints and support tenants facing high-risk situations in line with TSA policy and procedure.
• An understanding of the challenges faced by people who have experienced homelessness or are at risk of homelessness
• An understanding of mental health and the challenges faced by tenants
• Build positive, respectful relationships that support long-term tenancy success.
• Engage in building a inclusive community through community development events.
• Use sound judgement to assess tenant needs and develop appropriate strategies.

What you will bring

To be successful for this role, the ideal applicant will have a genuine passion to support vulnerable people in our community to achieve successful tenancies and long term housing goals. You will need to demonstrate that you have the capacity to engage with a wide cross section of individuals and an ability to prioritise workloads, a strong work ethic, a can do, caring empathetic attitude.

Key capabilities :

Why work for us?

TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities. In return we also offer benefits such as;