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Service Desk Team Lead

Service Desk Team Lead

First FocusPerth, Australia
14 days ago
Job description

First Focus is Australia's

  • best
  • mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a

  • dynamic
  • culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

    • We are looking for the best MSP-specialised Service Desk Team Lead professional in Western Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

  • We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to
  • train, develop and keep on growing
  • see our training days benefit below)
  • We know that great Team Leads value different things to other members of the team - technicians (for example) - daily variety, great team, great management support and
  • new challenges
  • We've really thought about what makes a great client and seek only the
  • best clients
  • for our team to work with
  • We find and retain the best. Best Service Desk, best Team Leaders, best Technical Leads and Specialists.
  • Best team
  • fullstop!
  • Requirements
  • Experience leading a team in a customer-focused environment.
  • Advanced desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
  • A good general knowledge of Windows Server, Azure and Exchange environments
  • General knowledge of technical infrastructure from desktop to firewall.
  • An understanding of backup systems and software.
  • An understanding of ITIL, ticketing systems and customer service principles.
  • Excellent written and spoken English, with a great phone manner.
  • Great attention to detail and time management skills.
  • Fast and accurate keyboard skills, with proper spelling and grammar.
  • DESIRED
  • Experience working with an IT outsourcer or service provider
  • Experience with ConnectWise
  • Benefits

    • First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include :

  • Compelling package that includes salary, training and flexible arrangements
  • All employees have free access to Uprise, including 1 : 1
  • coaching sessions
  • from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
  • Never Stop Growing
  • is deeply imbedded in our DNA - we offer up to
  • 10 paid training days a year
  • and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
  • Staff are encouraged to take advantage of our weekly internal
  • training
  • sessions and library
  • Opportunities for personal and professional development with our FastTrack mentoring and Leadership Lab programs
  • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
  • Option of a
  • Tesla
  • company car as part of your ongoing employment package (conditions apply)
  • Regular
  • social
  • events and a great team culture!
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    Service Desk Team Lead • Perth, Australia