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Account Director / Digital Consultant (Digital Agency / DX / UX / CX - Portfolio

SquizCanberra, Australian Capital Territory, Australia

2 days ago

Job description

Squiz is a leading provider of innovative digital experience solutions, helping businesses transform their customer engagement and deliver outstanding digital experiences. We work across industries to provide tailored strategies and solutions that enhance customer journeys, improve brand loyalty, and drive growth.

The Role :

We are seeking a dynamic and consultative Account Director / Digital Strategy Consultant (Portfolio Lead) to join our team. This unique hybrid role combines the relationship-building expertise of an Account Executive with the strategic vision of a Digital Strategy Consultant. You will act as both a trusted advisor and partner, working closely with our clients to understand their pain points, craft customised digital strategies, and deliver exceptional customer experiences.

Key Responsibilities :

Serve as a consultative partner for clients, building trust and long-term relationships with key stakeholders.
Identify and pursue new business opportunities, driving revenue growth by meeting or exceeding sales quotas.
Facilitate workshops to dive deep into client pain points, mapping customer journeys, and delivering tailored strategies and roadmaps.
Collaborate with marketing teams, participate in networking events, and represent the company at industry conferences to build brand visibility.
Develop and present digital experience solutions, with a focus on platforms such as DXP, CMS, and other enterprise-level technologies.
Guide clients through complex digital transformations, from strategy to execution, ensuring alignment with business objectives.
Provide thought leadership on digital trends, helping clients stay ahead of industry shifts and emerging technologies.

Qualifications :

Proven experience in a hybrid role of Account Director and / or Management / Digital Strategy Consultant, ideally from a similar environment - Digital Agency or like.

Strong consultative selling skills, with a focus on long-term relationship building and value creation.

Experience with digital experience solutions (DXP, CMS) and a deep understanding of customer journey mapping and user experience strategies.

Track record of meeting or exceeding sales quotas while providing strategic advisory services.

Excellent communication and presentation skills, with the ability to influence senior decision-makers.

Strong business acumen and problem-solving skills, capable of developing actionable roadmaps that align with clients' goals.

Ability to thrive in a fast-paced environment and manage multiple stakeholders and projects simultaneously.

What We Offer :

Competitive salary with performance-based incentives.

Opportunity to work with leading brands and cutting-edge digital technologies.

A collaborative and innovative team environment.

Professional growth and development opportunities.

Hybrid working arrangements to support work-life balance.

If you are passionate about digital strategy and customer experience, with the consultative expertise to drive results, we want to hear from you! Apply now to join a company where your skills as both a strategic partner and sales leader will be highly valued.

Squiz has a flexible working policy : We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

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Account Director/Digital Consultant (Digital Agency/DX/UX/CX - Portfolio • Canberra, Australian Capital Territory, Australia