Community Manager

We are looking for a Community Manager to join and be part of our fantastic over-50’s lifestyle living communities’ business, providing the best operations management and customer service possible, looking after the Homeowners experience.

About the role

Based at Stockland Halcyon Lakeside, an established community with all the amenities, your role will be managing day to day operations and the lived experience.

Some of your responsibilities will include :

• Manage all Homeowners queries and complaints promptly in a courteous and professional manner, and in line with internal escalation procedures where required
• Manage front of house duties, back of house duties including all general office administration and record keeping
• Monitor the ongoing financial performance competently and seek out opportunities to improve the Homeowners experience and / or profitability
• Actively contribute to Stockland’s risk aware culture and performance through participating in operational risk training and adhering to relevant compliance and regulatory obligations
• Ensure compliance and participation across company and industry wide audits
• Support and nurture the delivery of active and passive activities, including inductions, community events, wellness program and functions

About you

This role will suit someone that is a passionate and empathetic people-person with unparalleled stakeholder relationship skills.  Community minded and service orientated, with a can-do and hands-on approach.

The Stockland Proposition

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities across Southeast Queensland, Victoria, NSW and Western Australia.  Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply today – Stockland – a better way to live

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to