Seeking experienced APS3 Level 1 Helpdesk Officers
This high profile Federal Government Department is seeking a highly skilled APS3 Level 1 Helpdesk Officers to join their team
Your new roleThe APS3 Level1 Helpdesk Officer provides assistance to internal stakeholders supporting a number of systems. The Key Business deliverables of an APS3 Level 1 Helpdesk Officer includes :
Troubleshoot enquiries and provide clients with resolutions.Process system access requestsTake ownership of enquiries and monitor the progression through to the resolution.What you'll need to succeedObserved to be action-oriented, co-operative in building relationships, curious and decisive, and models consistent professional and client-focused behaviours.Observed to provide thoughtful, constructive ideas and comments.Flexibly responds to and adapts to change, seeking support and guidance when required.Regularly participates and engages in development activities.Works within own area of functional responsibility and adheres to relevant standard operating procedures.Shares information with colleagues and listens to the ideas of colleagues.Communicates in a positive, objective and inclusive manner, contributing ideas and solutions based on fact.Confident with Microsoft Office including Word and Excel.Australian CitizenWhat you need to do nowIf this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 2975082664030