Operations Manager (Site Manager / Store Manager) - Sor Locations

Operations Manager (Site Manager / Store Manager) - SOR locationsAdd expected salary to your profile for insights

State Swim is currently seeking an energetic and driven Operations Manager to oversee our vibrant, high-paced South of the River locations. This key leadership role supports the growth and development of both our people and our facilities.

As Operations Manager, you will be responsible for managing the full scope of site operations — from facilities and safety compliance to people leadership and customer engagement. You'll lead and inspire a passionate team of up to 60 staff to deliver the State Swim program, ensuring a seamless, high-quality experience for swimmers and their families. Your focus on operational excellence and staff development will be critical in maintaining our industry-leading customer service standards.

About you : You're fun, energetic, and customer-focused, with a passion for the safety, wellbeing, and education of children. You enjoy being part of a supportive team that's dedicated to building a thriving community — and you're motivated by the opportunity to play a meaningful role in each individual's journey as they learn the lifelong skill of swimming.

You may have experience as an Operations Manager of a facility, as a Site Manager, or even as a Store Manager in a retail or hospitality environment.Having familiarity with aquatic facilities is a bonus, but not a must-have, if you are open to learning in a fast paced environment.

What we expect from you : 4+ years of demonstrated management experience, ideally in an Operations or Site / Store Manager role

Proven ability to recruit, roster, and manage casual team members, including performance management

A commitment to delivering consistent, high-quality service in a safe, welcoming, and inclusive environment

Adaptability and accountability in managing operational procedures and site requirements

Strong organisational skills with the ability to prioritise and manage multiple tasks

Confident leadership with the ability to engage, develop, and motivate diverse teams

Availability to work one weekend shift per week and a willingness to teach both children and adults in the water

Proficiency in business systems such as rostering software, POS, CRM, and the Microsoft Office Suite

A positive, inclusive, and energetic approach to team culture and workplace dynamics

Experience in the swimming or aquatic industry is highly desirable

Current swimming and / or teaching qualifications are highly regarded

What State Swim can offer you : Full-time position

Driven and enthusiastic team environment

Mentorship from our network of internal & external business leaders

A rewarding and fulfilling career

Start your journey at State Swim Swim today!

Contact us at [emailprotected] , or on 9339 4518 If you have any questions regarding the role.

How do your skills match this job?Sign in and update your profile to get insights. Your application will include the following questions :

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an operations manager? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Do you have experience preparing work rosters? Which of the following First Aid accreditations do you currently hold? Do you have a current Working With Children (WWC) Check? (Or can attain this prior to on-boarding?) Years experience as a swim instructor? Do you hold a current Swim Instructor Qualifications?

• Impact lives daily : Help swimmers of all ages gain confidence in the water, from blowing bubbles to swimming 400m non-stop.
• Be part of a supportive team : We believe in working together, prioritising people, and always striving to be better.
• Career growth and development : With a strong foundation in expert swim coaching, we provide ongoing training and opportunities to grow your career.
• A fun and positive environment : We combine professionalism with a friendly, welcoming atmosphere that makes coming to work enjoyable.

Join us and Make Waves!

If you're interested in a fulfilling role where you can make a real difference, we'd love to hear from you.

Why Work With Us?

Join us and Make Waves!

If you're interested in a fulfilling role where you can make a real difference, we'd love to hear from you.

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What can I earn as an Operations Manager

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