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Application Support Analyst Ukg

St John Of God Health CarePerth, Australia

6 days ago

Job description

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Health Care

You will be responsible for the support, maintenance, minor enhancement and configuration of UKG Dimensions (Pro WFM) as used within St John of God. This position will also be required to produce professional level standard documentation that supports the UKG Dimensions solution.

Your role at St John of God Health Care

The Position

Participate in various stages of the software development life cycle to deliver and support applications for use across the SJGHC organisation. Develop and maintain a detailed knowledge of the UKG Dimensions application and data integrations supported by the team. Attend to Service Desk Requests to ensure all relevant system incidents and requests are responded to in a timely manner. Installation, configuration and maintenance of UKG In-Touch wall devices, located at all hospitals. Work with the Business Owner and Business Operations and / or project teams to assist with the implementation of required changes to ensure compliance with legislative & SJGHC policy requirements, Enterprise Agreements including attending meetings, problem solving, or requirement gathering workshops. Work with the Business Owner and Business Operations and / or project teams to assist with the development of requirements for enhancements as a subject matter expert. Assist in investigating and advising on possible application system software solutions to specific business needs. Assist with the preparation of technical and functional specifications and estimates of effort to design, develop and deliver approved system solutions. Work with DI&T and project teams to ensure the appropriate governance, licensing and resourcing requirements are understood and met. Work with Digital Security and data owners to ensure appropriate security policies are applied to systems and data.

You will have tertiary qualifications and / or relevant industry experience, demonstrating a strong foundation in application design, development, testing, implementation, and support. Your knowledge of and hands-on experience with UKG Dimensions or other UKG products will be essential in delivering effective workforce management solutions. Your background will showcase a proven ability to manage and support complex application environments in a dynamic business setting

To succeed, you will bring experience in managing or working with organisation-wide IT applications, along with the ability to work independently while effectively prioritising tasks and managing your time. You will demonstrate a considerate and responsive attitude toward caregiver needs, ensuring their requirements are understood and supported.

Your ability to engage with application system end-users, provide appropriate advice, and deliver support in line with agreed service levels will be key to your success. Additionally, you will thrive in a team environment, contributing positively to a collaborative and productive workplace.

Ideally you will demonstrate experience working with and supporting external vendors and integrating 3rd party software systems. As well as, technical skills including, but not limited to, HTML, CSS, JavaScript, PL / SQL and Oracle Databases (including SQL, forms, reports, packages and programs).

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.

We can offer you.

Salary : $124,196 to $137,946 per annum, plus 12% superannuation Permanent full-time opportunity Based from our Perth CBD or Melbourne CBD offices. Working from home arrangements available Central CBD location, close to bus and train stations Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as : Novated leasing work related expenses. self-education and additional superannuation A healthy work-life balance through flexible work options, additional purchased leave, and well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP)

For enquiries, contact Kiran Makwana, Project Director, on (08) 6116 0370.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children / vulnerable people from abuse. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at St John of God Health Care by 2x

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Application Support Analyst • Perth, Australia