Maritime Change Coordinator NV2

Overview

Australian Citizens with NV2 Clearance; previous marine, navy defence exp preferred.

Position Description

This role will work within SEA2273 Sub-Program of the Warfighting Networks and Applications Support Organisation (WSO), ICT Delivery Division, Chief Information Officer Group, Department of Defence.

The Maritime Change Release Coordinator will be required to perform and / or have responsibility for duties including, but not limited to :

• Develop and manage the Change and Configuration management process in accordance with ITIL best practices.
• Collaborate with DICT to establish and monitor the Change Management Plan and Strategic Change requirements for the sustainment of Minerva.
• Manage complex change records across various platforms and technologies, minimising business impact and enhancing service delivery.
• Facilitate agreements on business rules that enhance Change Management delivery between deployed network requirements and overarching CIOG policies.
• Develop the Change Management Plans for Minerva sustainment by conducting analysis on Strategic Changes, deployment methods, and stakeholders.
• Provide input into various project documentation and developing specific process documentation for Minerva, including Work Instructions and Standard Operating Procedures.
• Monitor and report on the effectiveness of the change and configuration processes and recommend improvements as necessary.
• Conduct audits and reviews of the change and configuration management processes and practices to ensure compliance with policies, procedures, and ITIL best practice.
• Ensure all changes are assessed, authorised, scheduled, and managed in a controlled manner.
• Report on and provide advice to stakeholders and Project Senior Leadership Team on changes that are conflicting, failed or did not meet Service Level Agreements.
• Maintain involvement with the Chief Information Officer Group Service Integration and Management team to ensure Project is adhering to all Defence change management mandates.
• Evaluate risk to the business service during release planning.
• Act as Project point of contact when liaising with wider CIOG stakeholders regarding change and configuration management matters.
• Conduct and attend strategic change work groups and support meetings.

Required Skills and Experience

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