Ndis General Manager

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Incluso Services provided pay range This range is provided by Incluso Services.

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Base pay range A$100,000.00 / yr - A$130,000.00 / yr Are you ready to join Australia's newest service provider that puts both participants and staff first?Be part of the Incluso Service journey, where we are aiming to become Australia's leading service provider in accommodation, respite, and support services.At Incluso Services we are focused on "Building the World that we Want" and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services.

Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.We're excited that we are looking to expand our team and we're on the hunt for an NDIS General Manager to oversee operations in our Victoria and South Australia teams.

Applicants residing in either Melbourne or Adelaide are welcomed!RequirementsThe Role : As the NDIS General Operations Manager, you will oversee daily operations, ensure the highest quality of service delivery, and lead with a strong commitment to equality, inclusivity, and innovation.

You will manage teams, drive continuous improvement, maintain compliance with NDIS standards, and play a strategic role in shaping organisational growth.What you'll be doing : Lead, supervise, and mentor operational teams, fostering a culture of accountability, collaboration, and excellence Provide direct oversight and support to participants, ensuring their personal goals and NDIS plans are implemented effectively Oversee the onboarding of new participants, ensuring a seamless transition into the organisation's services Deliver performance management, provide constructive feedback, and collaborate with leadership to maintain operational excellence Develop strategies for staff-participant matching to support compatibility and continuity of care Maintain compliance with NDIS frameworks, implement reflective practice, and align staff performance with organisational goals Communicate effectively with the Business Manager and internal stakeholders to manage budgets and drive service excellence Support rostering and payroll coordination, ensuring timely, accurate service delivery aligned with care plans Implement and improve operational policies and procedures, contributing to their development and refinement Engage with external stakeholders to ensure comprehensive and consistent participant support Prepare and present stakeholder reports as required for the Director Champion a positive, inclusive work environment while driving innovation and process efficiency What you'll bring : Proven leadership experience in the NDIS, disability, or community services sector Strong knowledge of NDIS standards, compliance, and participant-centered care delivery Demonstrated success in coaching, mentoring, and developing high-performing teams Ability to thrive in a fast-paced, evolving environment with competing priorities Exceptional communication and interpersonal skills, with a talent for inspiring and influencing others Operational and strategic thinking, with a focus on sustainable service delivery and social impact Strong decision-making and problem-solving abilities High-level understanding of the SCHADS award and workforce compliance Competency in interpreting and implementing HR policies and procedures BenefitsWhat we offer : We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships We offer an Employee Assistance Program for support and because time out is so important We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself If you're viewing this ad and don't quite tick off the whole criteria list BUT and you're keen to take on a new challenge and you think you'd be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard.When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Incluso Services by 2x Melbourne, Victoria, Australia 11 hours ago Abbotsford, Victoria, Australia 4 weeks ago Melbourne, Victoria, Australia 3 weeks ago Doncaster, Victoria, Australia 1 week ago Rowville, Victoria, Australia 4 weeks ago Melbourne, Victoria, Australia 4 days ago Melbourne, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 1 week ago Private Equity like Corporate M&A / Development - Senior Associate – Vice President – Melbourne Melbourne, Victoria, Australia 3 weeks ago GM Assessments Applications and Panel Secretariat Melbourne, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 2 months ago Manager Operational Technology & Engineering Melbourne, Victoria, Australia A$154,800 - A$165,263 2 weeks ago General Manager Investment Governance and Research Melbourne, Victoria, Australia 7 hours ago We're unlocking community knowledge in a new way.

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