Associate Director, Solutions Delivery

About the area

UWA Technology serves as a strategic enabler of teaching, learning, research, and administrative excellence. It provides the technological infrastructure, digital tools, and support services necessary to foster innovation, collaboration, and efficiency across the institution. By ensuring the reliability, security, and accessibility of education technology, research systems, and professional services platforms, IT enhances the overall experience for students, faculty, researchers, and staff. The function also drives digital transformation, supports data-driven decision-making, and ensures compliance with regulatory and cybersecurity standards. Ultimately, IT plays a critical role in advancing the university's mission by leveraging technology to create a connected, efficient, and future-ready academic environment.

University IT is building transformation readiness, embracing new ways of working, and amplifying capabilities in these areas.

About the opportunity

• Ensure a high-quality IT experience for all university stakeholders, including students, faculty, researchers, and professional services staff.
• Oversee education technology, research technology, and professional services systems to drive IT service excellence, user engagement, and strategic alignment with institutional goals.
• Bridge the gap between technology capabilities and user needs, ensuring that the University’s digital ecosystem supports and enhances the institution’s core missions.

About you

• Experience with agile development approaches and iterative improvement processes.
• Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting.
• Excellent leadership and stakeholder management skills and demonstrated experience working with diverse stakeholder groups.
• Ability to communicate complex technical concepts to non-technical audiences.

Note : A current National Police Clearance Certificate will be required by the successful applicant.

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date : 11 : 55 PM AWST on Sunday, 29 June 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at people@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.

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The University of Western Australia has an international reputation for excellence, innovation and enterprise. We are a leading Australian research university and a member of the Australian 'Group of Eight'.

Today, we welcome you to continue seeking and sharing wisdom with us. The global impact of our research and education places us as a world top 100 university (QS 2023).

UWA acknowledges the Whadjuk Noongar people as the traditional owners of the land on which it is situated. The Whadjuk Noongar remain the spiritual and cultural custodians of their land, and continue to practise their values, languages, beliefs and knowledge.

The University of Western Australia has an international reputation for excellence, innovation and enterprise. We are a leading Australian research university and a member of the Australian 'Group of Eight'.

Today, we welcome you to continue seeking and sharing wisdom with us. The global impact of our research and education places us as a world top 100 university (QS 2023).

UWA acknowledges the Whadjuk Noongar people as the traditional owners of the land on which it is situated. The Whadjuk Noongar remain the spiritual and cultural custodians of their land, and continue to practise their values, languages, beliefs and knowledge.

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Perks and benefits Up to 17% employer paid superannuation Generous paid leave including parental leave Flexible working options Salary packaging available Employee Assistance Program Discounted UWA course fees Discounted health insurance Incremental progression

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