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Customer Service - Randstad

Customer Service - Randstad

RandstadQLD, AU
30+ days ago
Job description

Looking for your next temporary role? Randstad are on the hunt for customer service enthusiasts!

  • Conveniently located In the heart of Brisbane CBD & accessible by public transport
  • Multiple temporary positions available, offering full-Time Hours on a 6 month contract (likely to be extended)
  • Paying $37.86 per + super
  • Numerous start dates now available with the first start date commencing in August
  • Monday - Friday scheduled roster provided in advance
  • scheduled hours are between 8am-8pm (applicants must be available during this time period)

Whats in it for you?

  • Extensive training provided (class room style training followed by supervised 'on the job' training)
  • Hybrid work arrangement including 4 days working from home and 1 day in the office per week. (This arrangement only comes into play once training is complete and performance is deemed suitable by your leader)
  • Consistent in-office day for easy planning
  • Laptop & headset provided
  • Access to Randstad’s exclusive benefits portal – discounts on health insurance, groceries, retail & more!
  • The opportunity to kick start a rewarding career in the world of contact centre!

    • Key Responsibilities :

  • Respond to inbound customer calls and email enquiries
  • Deliver accurate and timely information
  • Escalate complex issues when required
  • Maintain accurate records across multiple systems
  • Adhere to key performance indicators (KPIs)

    • What we are looking for

  • Customer service experts that have a genuine passion for helping their customers
  • Previous experience in a busy customer-focused role (contact centre experience a bonus!)
  • Resilient, positive, and solution-focused - skills that are essential for this position!
  • The ability to work autonomously as well as a team setting
  • Clear communication skills and strong attention to detail
  • A Tech savvy approach when it comes to using a dual screen, multiple systems and a headset
  • Available for the next 6 months (no leave or holidays planned)

    • Consider before applying

  • Applicants must have full working rights in Australia for atleast 6 months
  • Applicants must have access to 100 points of ID and be able and willing to pass a criminal history check (cost covered by Randstad)
  • Applicants must be able to pass a drug & alcohol check as apart of the onboarding process (cost covered by Randstad)

    • Our team is hosting multiple assessment centres over the coming weeks and we would love to see you there!

    Click 'Apply' and a consultant will call you for a confidential chat.

    Interested in call centre roles but feel this one may not be right for you? email your CV to our team Brisbaneassessmentcentre@Randstad.com.au

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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    Customer Service • QLD, AU