As Australia's first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.
The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.
In these unprecedented times, we must do what we do best : We connect. We Respect. We make it possible.
As a
Service Coordinatoryou will be the primary point of contact for our customers and your own team of Care Workers located atBankstown NSWYour key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.
You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.
You will lead and manage the followingManage and lead a Home Care service team, including the operational leadership of a team of Care Workers.Assist the Branch Manager with overall leadership support for the area, it's staff and clientsEnsure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.Managing client escalations and complaints to a high level of resolution.Developing exceptional relationships with both existing and new clients and their families.Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.About YouDoes this sound like you?
Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisationStrong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position.Experience with managing remote direct reports and a dispersed workforce would be highly regardedProven experience in coaching and developing individual and team performanceExperience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case managementSome knowledge of Home Care Packages would be highly beneficial.Why Join UsYearly Paid Community, NAIDOC and Wellbeing daysCompetitive Remuneration14 weeks paid parental leave - equal benefit for both parentsBump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nursesFitness Passport - a discounted workplace health and fitness programFlexible Work Options - Including Work from Home daysSupported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity's Employee Learning platformUse of shared branch vehicle for client visits and businessAccess to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health InsuranceWhat Makes Us, Us?We're all about lifelong learningWe're all about supporting your wellbeingWe take care of our people, they take care of our customersWe're all about making a bigger difference togetherAt Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.
All successful persons will be required to provide proof of COVID vaccination before commencing employment or medical exemption certificate from a registered medical practitioner. Your Talent Acquisition Specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.
