Escape Room Game Master - Full Time Customer Service Host

Are you a customer-focused individual, able to provide a professional level of service?

• Do you work well under pressure and thrive in multifaceted roles?
• Do you have a passion for technology and wish to be a part of a cutting-edge entertainment industry?
• Are you looking to start your career in the Entertainment Industry?
• ABOUT THE BUSINESS

We are a location-based entertainment business that provides experiences to a wide range of guests, from schools and birthday parties to corporate groups and casual visitors

YOUR ROLE

We are looking for a person with the energy and excitement to help customers immerse into their missions. You will be a key element in guiding customers in a fun and professional manner when needed for each mission. Overseeing player briefings and game sessions. Your priority is ensuring player safety, and hygiene and delivering high-end customer experiences.

MAIN RESPONSIBILITIES

Customer greeting, check-in and briefing

Managing in-game sessions and providing hints or clues when appropriate

Identifying, troubleshooting, and recording technical issues

Party Hosting for children's parties and corporate attendances

Maintenance and cleanliness of Virtual Reality equipment, rooms, the general premises and venue facilities

General admin including assisting and posting to Social Media accounts

Opening and closing the venue

WHAT YOU BRING

1+ years customer experience in the entertainment / hospitality industry

Strong and engaging oral presentation skills

Ability to manage situations under pressure, while resolving potential issues quickly and actively keeping customers engaged

Proven ability in managing excited customers

A team player who can also work independently and responsibly

Experience achieving personal and business goals

A passion for technology, gaming, VR and escape rooms

Available to work weekends

You will be required to have a valid Working with Children Check

IF THIS SOUNDS LIKE YOU?

Then we want you to apply.

READ BELOW CAREFULLY AND ANSWER _

EVERY QUESTION

YOUR APPLICATION WILL BE REJECTED IF YOU HAVE NOT ANSWERED_

Pay : From $23.46 per hour

Benefits

Employee discount

Schedule :

8 hour shift

Afternoon shift

Day shift

Every weekend

Morning shift

On call

Public holidays

Rotating roster

Weekend availability

Supplementary Pay :

Bonus

Application Question(s) :

What is your Gamer Tag? If you don't have one, what would you choose?

Please state any visa you are on with working restrictions. (Anyone who is an Australian citizen, please answer : Citizen)

Why are you a fun person to be around?

Rate your tech savviness from 1 to 5 : 1 non expert

web browser / you tube | 3 - Gamer - familiar with game setup & tweaks, terms like USB C HDMI | 5 Expert - builds own PC & upgrades

What is your current availability, in the following format (Day + Times) Eg Mon 11-9, Tue 6 -9 and so on. (weekend shifts are more readily available)

How long is your commute from your home to 164 Bourke Street Melbourne 3000

Experience

Customer service : 1 year (required)

Licence / Certification :

Working with Children Check (Paid) (preferred)

Work Location : In person