Technical Service Specialist

This versatile role provides laboratory and onsite technical support in alignment to contract requirements for ChampionX customers. Key requirement is the ability to work independently as required to assist in problem solving technical challenges (i.e. scopes, test work and reporting).

• Main Responsibilities
• Management and development of long-standing client relationships, with an intense focus on exceeding client expectations and driving service delivery.
• Delivering a hands-on approach to service
• Delivering value through developing and managing technical projects to solve customer problems.
• Participating in and promoting a safety culture both internally and through client engagement.
• Monitoring chemical sales, inventory and related efficiencies
• Conducting chemical analysis as a check on product performance, of site's equipment, reagents, and techniques.
• Calibrating chemical treatment program equipment
• System Walk-Through : Visual inspection of operating chemical feed and control equipment.
• Formal and informal training with operating personnel and laboratory technicians in safety, chemical treatment, and performance of the system.
• Maintaining ongoing monitoring programs on systems
• Performing other routine diagnostic services : additional routine services (microbiological, dissolved oxygen testing, paraffin analysis, etc) as requested.
• Investigating any material failures
• Oil and gas production is a 24 hour operation so call outs are expected albeit rare.
• Safety Responsibilities
• Adhere to company Safety policies, procedures and rules and follow safe work practices.
• Participate in team consultation meetings to discuss workplace safety in the department
• Report any hazards as soon as you notice them and participate in risk assessments as requested. Assist in the identification of control measures to eliminate or minimize the risk of injury.
• Attend OHS training as required.
• Wear personal protective equipment as required for various tasks and report any worn out or defective equipment.
• Participate in OHS activities such as inspections, investigations, OHS meetings as required from time to time
• General
• Ensuring full compliance with all applicable regulatory and corporate standards.
• Maintain strict adherence to the Code of Conduct policy.
• Seek to further the culture within the company, which embodies our purpose "Improving Lives", our business "Unlocking Energy" and our operating principles "Customer Advocates", "People Oriented", "Technology with Impact" and "Driven to Improve".

KEY QUALIFICATIONS / SKILLS :

• A Tertiary qualification in Chemistry, Chemical Engineering, Science or related Discipline.
• Solid experience in servicing a technical product in the oil, gas and utility chemical market.
• A strong safety focus
• Business acumen and technical skills that will allow you to provide value to your customers.
• Excellent interpersonal skills and an accomplished communicator
• Ability to work in a multinational, multidisciplinary team yet be self-motivated and a self-starter.
• Personal drive and tenacity for sales growth, quality improvement and customer satisfaction.
• A valid and full driving license
• Excellent computer skills
• Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.