It Support Analyst

Lovisa was established in Australia in 2010 and has rapidly grown to become one of the world's leading fast-fashion jewellery retailers. With a strong global focus, we now operate over 1,000 stores across more than 50 markets worldwide. As a trend-driven brand, we cater to everyone, delivering over 150 new styles to our stores each week. Join a dynamic, high-growth international retailer proudly listed on the ASX.

• Your Opportunity

The primary responsibility of the IT Support Analyst is to provide quality level 1 and 2 technical support to our Stores and Support Centre team (Corporate offices) globally as part of a follow the sun support model.

• Prompt level 1 and 2 service support to Stores (remote however physical visits required at times), Support Centres and Warehouses
• Ensue server and network infrastructure is available and fully operational at all times
• Server infrastructure is optimally tuned where applicable
• Management Reports are generated as required
• Maintain integrity, stability and operation of all hardware, server / network infrastructure, PC's and peripherals.
• Monitoring relevant maintenance agreements with vendors and purchase IT Hardware where applicable
• Ensure quality support is provided for Point-of-Sale Systems (Futura and AURES), PC's and Server / Network infrastructure.
• Be part of a rotating 7 day support roster. Standard hours fall within an 8am-5pm AEST period.
• Ensure accurate and complete registers of the location of all hardware and software owned by Lovisa
• Liaise with IT equipment and software suppliers (HP, AURES) to ensure LOVISA is treated with priority regarding Requests, Incidents, Problems and pricing.
• Coordinate the setup of new stores from a technical perspective
• Assist with providing user training of Systems and IT Hardware to ensure successful onboarding / day to day operations
• Proactively address any IT security concerns with the upmost detail and timeliness to ensure Lovisa is protected.
• Proactively monitor ticket support queues, infrastructure, hardware and software to ensure a customer focused service
• Continually look for improvements to Process and Technology, raise these to management and implement as prioritised.
• Co-ordinate ISP, POS Hardware providers and technicians
• Co-ordinate Hardware delivery and logistics
• Perform general IT troubleshooting for new stores.
• We are looking for the below skillset and experience
• Tertiary qualification in Information Technology or related discipline
• Minimum of 2 years' experience in Level 1 and 2 Technical Support
• ITIL Foundations certification & good understanding Service Management concepts
• Excellent written and verbal communication skills
• Demonstrated problem solving skills
• Demonstrated customer service skills and an ability to work with team of varying levels
• Proactive and can-do attitude
• POS management or use experience is a value
• Our Benefits and Perks
• Enjoy these perks when you join Lovisa!_
• Join a global business offering endless career opportunities
• Supportive diverse and inclusive team environment
• Strong culture - we truly harness our 10+1 culture commitments
• Paid Birthday Leave
• Generous 50% discount off Lovisa products
• Free gym membership
• Attractive Referral Rewards Incentive Program
• Modern HQ with a fully stocked kitchen on Glenferrie Road
• Monthly social event
• Personal Development Succession Plans
• Diversity and Inclusion

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.