Duty Manager

Pittwater RSL Club has an exciting opportunity for an experienced Duty Manager to join the team. This role is ideally suited to a dynamic individual with exceptional leadership skills and the ability to drive customer service at a high level. The position requires the successful applicant to always act as a role model and present as an ambassador for the Club.

Responsibilities include but are not limited to :

• Driving and providing exceptional customer service, encouraging repeat patronage and developing a rapport with Club members and guests
• Management of staff including delegation of duties, maintenance of rosters, approval of overtime, staff training and reporting employee discipline issues
• Reporting significant issues, customer feedback and recommendations to senior management
• Maintain a presence on the Club floor, ensuring all area's of operation are running efficiently and effectively
• Providing management with feedback regarding gaming operations, staffing requirements, security, promotions and general operational requirements
• Ensure thorough knowledge of NSW RSA and RCG legislation, Workplace Health and Safety, Self Exclusion and any other government legislative requirements

Your personal attributes will include :

• The ability to lead and drive a team to focus on exceptional customer service
• Excellent time management and troubleshooting abilities
• Effective communication skills and the demonstrated ability to train others
• Delegate effectively, manage others and work as part of a team

Pittwater RSL Club policy and procedural training will be provided however previous experience in a like position is essential to be considered for this vacancy. Applicants must be available to work a roster including weekends, days, nights and public holidays.

This role is being offered as a full-time position, remuneration will be commensurate with experience and the appropriate level of the Registered and Licensed Clubs Award 2010.

Mona Vale 2103