Castlemaine location
- Global Career Opportunities
- DON Caring Everyday - 2 volunteer days per year
- About Us
GWF is one of Australia and New Zealand's largest food manufacturers employing around 6,000 people across 60 sites. GWF's product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products and animal feed. GWF's business units include : Tip Top, Don, Yumi's, MAURI anz and Jasol.
DON's heritage goes back to the late 1800's and we have always been passionate about meat and making meat even better
transforming it into delicious tasting Ham, Bacon, Salami, Smallgoods and Fresh Pork.Our heritage is expertise in meat, and we have taken great pride in our skills, techniques and our brands form the very beginning. Our journey has been one from small family businesses to large ones and now as part of the GWF family, which is still largely owned by the Weston family.
About the roleWe are seeking a Consumer Information Coordinator to provide consumer ad customer support to a variety of stakeholders including (but not limited to) : employees government departments, the media, local communities, idealistic groups and campaigners to build corporate brand value, goodwill, trust and respect.
ResponsibilitiesResponsibility for the investigation of all complaintsMonitor and manage investigations into customer incident reports providing regular updates through to final outcome.Monitor all potential complaints to ensure mínimal financial impact.Ensure the iLeader is updated and data integrity is maintained with accuracy and relevant detailEnsure product complaints are escalated through to appropriate division and key stakeholdersCoordination & collection of product samplesCollecting returned complaint samples and recording against logged complaintsDocument controlSupport Quality Systems Manager as requiredBenefitsFlexible workingDON Caring Everyday - 2 volunteer days per yearPurchase Additional LeaveGlobal Career OpportunitiesStudy Assistance ProgramAbout youCall centre experience highly desirableCustomer service experience desirableExcellent communication skillsAnalytical and problem solving skillsApplicationsIn accordance with the current Public Health Order in Victoria (COVID-19 Mandatory Vaccination (Workers) Directions) you are required to be vaccinated to work at our sites in Victoria, and as such will be required to provide us evidence that you are vaccinated against Covid 19._Applicants for this position may be required to undertake pre-employment screening tests including a pre-employment medical including drug and alcohol test and a security / background check which may also include a criminal record check._