Service Desk Officer, Level 1 - Clerk Grade 3 / 4

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

• About the role

Love helping people? Looking to bring your technical knowledge into a customer focused IT team?

We're looking for a Level 1 Service Desk Operator to join our team based out of our Central Sydney office. Working within a small team, you'll be responsible for first point of contact IT queries and for ensuring our people get the best service possible.

You will provide assistance, information and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners.

• About you

We are looking for a highly motivated, experienced individual to provide 1st level ICT Service Desk support services. You will have similar experience working in a Service Desk environment and have knowledge of service management software to log, manage and prioritise your workload. A working knowledge of general computing and networking concepts as well as an active interest in developing in Windows Operating Systems (Windows 10 client OS, Active Directory, Office365, ITIL model).

This position is ideal for a friendly, bright personality with exemplary Service Desk experience and desktop skills. You have the motivation and drive to succeed, professional, calm under pressure, resilient in the face of challenges and someone who is happy, excited and passionate about what they do and want the opportunity for further challenges.

We will use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

• WHY YOU SHOULD JOIN LEGAL AID NSW!
• We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

• Other benefits of working with us
• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
• The essential requirements for this role

You must :

• be willing to do a Criminal Record Check and / or Working with Children Check
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• How to apply
• your resume (no more than 5 pages)
• cover letter (no more than 2 pages). In your cover letter, please respond to the following target question.

o Explain the purpose of the Service Desk Analyst role and describe a typical working day with what it may consist of.

• Do you need help to apply?
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• Working at Legal Aid NSW